Burlington Stores

Off-price retailer selling excess inventory

Vendor Relations Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in USA$15.60 - $22Remote

About the Job

Requirements

Two to five years of customer service experience is preferred.
Excellent written and verbal communication skills.
Time-management skills.
Attention to detail.
Strong proficiency with the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint.
Self-motivation.

Responsibilities

Support vendors by processing requests for assistance and facilitating solutions.
Report daily incident counts and aging metrics.
Host vendor calls for onboarding and electronic data interchange training.
Respond promptly to vendor emails and inquiries about payment status, compliance issues, and shipping requirements.
Use organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives.
Bring escalated issues to the supervisor and recommend solutions.
Host introductory calls with vendors and train vendors on electronic data interchange platform usage.
Advise appropriate cross-functional teams about vendor issues and next steps, including liaising with Accounts Payable on payment status, shortage research, and dispute approvals.
Manage daily tasks and assignments and check deliverables for accuracy.
Publish an internal report daily and a weekly recap for senior leadership.
Prioritize tasks, manage time, and anticipate business needs.
Create and maintain standard operating procedures for Vendor Relations work processes.
Prepare presentation materials on new initiatives and updated work processes, and present training sessions to the team or vendors.

Position Overview

Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training.

A Day in the Life

Vendor Support Relationship Management

Responds promptly to vendor emails and inquiries inquiring on payment status, compliance issues and shipping requirements.

Utilizes strong organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives.

Brings escalated issues to Supervisor and recommend solutions.

Host introductory calls with vendors and train vendors on EDI platform usage.

Additional projects and duties as assigned.

Cross-Functional Support Business Acumen

Demonstrates strong organizational skills in managing vendor correspondence and aging incidents.

Advise appropriate cross-functional teams of vendor issues for direction on next steps; including liaising with Accounts Payable team on payment status, shortage research and dispute approvals, etc.
Works effectively in MS Office suite and company systems.

Reporting Productivity

Effectively manages daily tasks and assignments and checks deliverables for accuracy.

Publish internal report daily; publish weekly recap for senior leadership.

Training Process Management

Prioritizes tasks with strong time-management skills and uses business acumen to anticipate the needs of the business.

Create and maintain standard operating procedures for all Vendor Relations work processes.

Prepare presentation materials on new initiatives and updated work processes, present training sessions to the team or vendors.

You'll Come With

Experience:2-5 years ofcustomer serviceexperience preferred.

Skills and Abilities:

Excellent written and verbal communication skills

Time management

Attention to detail

StrongproficiencywithMS Office suite (Outlook, Word,Exceland PowerPoint)

Self-motivation

Come join our team. You’re going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $15.60 - $22.00

About the Company

Burlington Stores

Off-price retailer selling excess inventory

Burlington Stores buys excess inventory from manufacturers and other retailers and resells it in its physical stores and online at discounted prices for brand-name clothing, home decor, and more. Customers access a wide assortment of recognizable brands at reduced prices, with options like gift cards and a loyalty program. It differentiates itself by offering a large off-price selection across categories and a strong emphasis on corporate social responsibility, diversity, and community initiatives. Its goal is to provide meaningful savings while maintaining quality and value and to grow its reach through both stores and online channels.

Company size: 10,001+
Company stage: IPO
Headquarters: Greensboro, NC
Founded: 1923

Recently Posted Jobs

Explore more opportunities at Burlington Stores

See more jobs