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TAKKT

Managing Director

Business OperationsUpdated on Nov 15
Full-timePrague, Czechia

About the Job

Requirements

  • Substantial commercial leadership experience in B2B distribution in the Czech Republic, with credible knowledge of the Slovak market.
  • A proven record of winning back customers, growing existing accounts, and improving sales performance in a challenging business environment.
  • Strong practical key account management skills and direct experience negotiating with industrial buyers or procurement organizations.
  • Evidence of KPI-, CRM-, and process-driven sales leadership, including activity management and systematic coaching.
  • Analytical capability to translate customer and sales data into priorities, actions, and measurable results.
  • Leadership credibility grounded in competence, integrity, fairness, accountability, and the ability to retain and develop people.
  • Fluent Czech and Slovak, with effective communication capability across both markets, and professional English for group-level interaction.
  • Experience as a collaborative, data-driven professional in cross-functional teamwork and continuous improvement using customer and market insights.

Responsibilities

  • Diagnose the decline using customer-, product-, channel-, and margin-level data; identify lost accounts, lower purchasing frequency, share-of-wallet gaps, and service-related causes.
  • Design and lead a prioritized recovery program for inactive and declining customers, including direct Managing Director involvement in strategically important accounts.
  • Build a structured account development model with customer segmentation, account plans, multilevel relationships, opportunity pipelines, and measurable visit objectives.
  • Lead negotiations with strategic customers and professional purchasing teams; defend value, margins, and long-term partnerships.
  • Implement activity-based management for key account managers and Inside Sales, including meaningful customer contacts, meetings, quotes, follow-up, conversion, and pipeline quality.
  • Establish weekly performance reviews, individual coaching, clear ownership, customer relationship management discipline, and timely corrective action.
  • Develop a stable, capable team through strategic workforce planning, recruitment, onboarding, fair performance management, and succession planning.
  • Focus on skills development, transparent communication, fair expectations, and visible leadership by example.
  • Coordinate customer service and commercial priorities with relevant central functions to improve customer experience and execution.
  • Hold full country-management accountability, including budgets, local compliance, and statutory responsibilities.

About the Company

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