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Lightspeed Commerce

Global SMB POS and payment platform

Site Reliability Engineering Manager - Site Reliability Engineering

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeMontreal, QC, Canada

About the Job

Requirements

  • Proven experience working autonomously on projects spanning multiple areas of the business.
  • A successful track record of delivering projects through high-performing teams.
  • Extensive hands-on experience with cloud infrastructure providers such as Amazon Web Services and Google Cloud Platform.
  • Recognized expertise in infrastructure orchestration and infrastructure as code, streamlining operations, and promoting automation.
  • Experience combining engineering and management roles.
  • Ability to lead large teams through complex projects and guide the strategic and technical direction of the platform engineering team.
  • Ability to provide strategic direction and define the team's long-term objectives.
  • Proven experience implementing process improvements beyond the scope of the candidate's own teams.
  • Experience leading medium-sized to large teams of platform engineering specialists.
  • Candidates must disclose any criminal convictions and undergo a criminal background check.
  • The role may require participation in the on-call rotation.

Responsibilities

  • Mentor, guide, and motivate a multidisciplinary cloud platform engineering team.
  • Lead all regular people-management activities, including performance management, goal setting, and individual development plans.
  • Foster a positive work environment that encourages teamwork, creativity, innovation, and high performance.
  • Develop and execute a strategic vision for the Site Reliability Engineering team aligned with company objectives.
  • Understand business-unit roadmaps and company-wide interactions.
  • Help define the team's vision, rationalize and prioritize projects focused on improving developer experience, production stability, and scalability.
  • Develop and manage the team roadmap, establish processes to execute it, and keep the team on track.
  • Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for the global cloud-based software-as-a-service point-of-sale platform using modern cloud technologies and principles.
  • Lead automation efforts to simplify deployment, monitoring, and operational processes and improve system efficiency.
  • Work closely with engineering, product, and Site Reliability Engineering teams in other departments to enable effective collaboration and alignment on platform goals and initiatives.
  • Lead cross-organizational projects.
  • Communicate with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and building trust.

About the Company

Lightspeed Commerce

Global SMB POS and payment platform

Lightspeed Commerce provides software for small and medium-sized retailers and restaurants, offering POS, payments, inventory, and customer engagement tools delivered as cloud-based software on a subscription. It combines hardware with cloud software so sales can be processed, stock tracked, and data analyzed across online and physical channels, with data syncing across locations. The company differentiates itself by focusing on SMBs with a broad, integrated suite tailored for retail and hospitality and by its global reach and scalable subscription model. Its goal is to help small businesses streamline operations, improve customer experiences, and drive growth to transform global commerce.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Montreal, Canada
Founded
2005

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