Guest Service Specialist

Description

Job Summary

The Guest Service Specialist supports an exceptional boutique lodging experience at Chanticleer Inn Bed & Breakfast by delivering warm, attentive, and professional guest service throughout each stage of the guest journey.

This role serves as a primary point of contact for guests and supports front-of-house operations, guest communications, light food service, and property oversight. The Guest Service Specialist ensures guests feel welcomed, informed, and cared for while maintaining high standards of service, safety, and operational excellence.

Typical schedules occur between 7:00 AM and 7:00 PM, with shifts ranging from 6–8 hours.

This position supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Experience & Service Excellence

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model appropriate guest and partner interaction at all times, maintaining a professional and welcoming presence.
• Interact with guests on property, by phone, and via email to assist with general inquiries, reservations, and local attractions.
• Respond promptly and professionally to guest needs and requests on-site.

Front Desk, Cash Handling & Transactions

• Process retail sales, deposits, and general guest payments accurately.
• Engage in general cash-handling procedures in accordance with company policies.

Property Operations & Oversight

• Oversee daily operation of the main guest house.
• Open and close the main guest house each day according to established procedures.
• Coordinate and facilitate guest check-ins and check-outs, including room changes when necessary.
• Ensure property and assets remain secure at all times.
• Maintain pool and recreational areas when open, ensuring spaces are guest-ready and safe.
• Conduct regular property inspections and identify any issues or needs.
• Notify management of general property maintenance concerns in a timely manner.

Food Service & Facility Support

• Perform setup, maintenance, and operation of morning and afternoon food service.
• Clean and stock bathrooms and maintain cleanliness of non-guest room areas.

Compliance & Team Support

• Ensure company policies, procedures, and safety standards are followed and enforced consistently.
• Perform other duties as assigned by management to support overall lodging operations.

Requirements

Qualifications

Education & Experience

• Must be at least 18 years of age.
• Previous experience in lodging, hospitality, or a related field preferred; training provided as needed.

Knowledge & Skills

• Kind, dependable personality with a strong commitment to guest service and teamwork.
• Ability to present a professional, engaging, and polite image to guests and partners.
• Strong communication skills in one-on-one and small group settings.
• Ability to read and understand operational documents and procedures.
• Ability to work effectively in a fast-paced, guest-facing environment.

Availability

• Flexible availability to work nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 40 pounds.
• Frequent standing, walking, stooping, kneeling, or crouching.
• Work performed in a boutique lodging environment with varied guest-facing responsibilities.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence