Jumia

African e-commerce marketplace with logistics network

Last Mile Manager - Pick Up Stations

Shipping & ReceivingPosted on Nov 10

Full-timeGhanaNo salary listed

About the Job

Requirements

A bachelor's degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related discipline is required.
A minimum of 3–5+ years of hands-on experience in logistics, last-mile operations, station or hub fulfillment, or complex distribution network management is required.
Proven experience scaling physical distribution networks, managing third-party operational partners, and executing unit economics or cost-reduction strategies is required.
Strong analytical and conceptual skills and a data-driven approach to solving operational bottlenecks, tracking key performance indicators, and optimizing workflow processes are required.
Team management capabilities and the ability to influence cross-functional partners, including Information Technology, Health, Safety and Environment, and Central Logistics, and manage external vendor relationships are required.
Advanced proficiency in Microsoft Office, including Excel and PowerPoint, and Google Workspace, including Google Sheets, Docs, and Drive, is required.

Responsibilities

Lead, scale, and optimize the pick-up station network to provide efficient customer collection experiences and improve operational efficiency.
Define the end-to-end station footprint strategy, manage station partner and third-party logistics performance, control unit delivery economics, and coordinate initiatives to move parcels safely and swiftly from fulfillment hubs to customers.
Expand the pick-up station network and third-party logistics partners to provide optimal coverage, accessibility, and capacity in key and emerging markets.
Design and own the pick-up station unit cost strategy, reducing delivery and handling costs while maintaining customer and vendor experience benchmarks.
Oversee daily operations across owned and partner-operated pick-up stations and track package dwell time, collection success rate, inventory accuracy, and station capacity utilization.
Establish partner governance, lead regular business reviews, and manage relationships with station operators and third-party logistics vendors to ensure adherence to service-level agreements and corporate standards.
Improve package handling and security across stations, minimizing loss, damage, and process bottlenecks during hub-to-station transfers and customer pick-up.
Collaborate with supply chain, logistics, and Information Technology teams to implement workflow improvements and contribute operational requirements to the systems and technology roadmap.
Manage, mentor, and develop the operations team, set operational targets, and build leadership capabilities among station supervisors and field teams.

Desired Qualifications

In-depth knowledge of local market logistics operations is strongly preferred.

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

As our Last Mile Manager – Pick Up Stations (PUS), you will lead, scale, and optimize Jumia’s pick-up station network, driving seamless collection experiences for our customers while maximizing operational efficiency. In this role, you will be responsible for defining the end-to-end station footprint strategy, managing station partner and 3PL performance, controlling unit delivery economics, and steering cross-functional initiatives to ensure parcels move swiftly and safely from fulfillment hubs to customer hands.

What you will be doing:

Network Expansion & Footprint Strategy: Spearhead the scale-up and geographical expansion of Jumia’s Pick Up Station (PUS) network and third-party logistics partners, ensuring optimal coverage, accessibility, and capacity in key and emerging markets.
Cost Optimization & Unit Economics: Design and own the end-to-end PUS unit cost strategy, driving down delivery and handling costs while maintaining strict customer experience (CXP) and vendor experience (VXP) benchmarks.
Station Operations & SLA Governance: Oversee daily operations across owned and partner-operated pick-up stations, tracking core fulfillment metrics such as package dwell time, collection success rate, inventory accuracy, and station capacity utilization.
Partner & 3PL Performance Management: Establish strong partner governance, lead regular business reviews, and drive community management across station operators and 3PL vendors to ensure strict adherence to service-level agreements and corporate standards.
Material Handling & Quality Control: Instill a culture of best-in-class package handling and security across all stations, minimizing loss, damage, and process bottlenecks during inbound hub-to-station transfer and final customer pick-up.
Process Transformation & Tech Roadmap: Collaborate with supply chain, logistics, and IT teams to implement workflow improvements and feed operational requirements into the systems/tech roadmap, speeding up station inbound processing and enhancing the customer pick-up journey.
Team Leadership & Talent Development: Manage, mentor, and build a high-performing operations team, setting clear operational targets and nurturing leadership across station supervisors and field teams.

What we are looking for:

Educational Background: Bachelor’s degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related discipline.
Domain Expertise: Minimum of 3–5+ years of hands-on experience in logistics, last-mile operations, station/hub fulfillment, or complex distribution network management. In-depth knowledge of local market logistics operations is strongly preferred.
Network & Strategic Acumen: Proven track record in scaling physical distribution networks, managing third-party operational partners, and executing unit economics/cost-reduction strategies.
Analytical & Process Focus: Strong analytical and conceptual skills with a data-driven approach to solving operational bottlenecks, tracking KPIs, and optimizing workflow processes.
Leadership & Stakeholder Management: Excellent team management capabilities with the ability to influence cross-functional partners (IT, HSE, Central Logistics) and manage external vendor relationships effectively.
Tool Proficiency: Advanced proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Google Sheets, Docs, Drive).

Deadline for applications: 30-11-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers

#LI-Onsite

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

About the Company

Jumia

African e-commerce marketplace with logistics network

Jumia operates an e-commerce marketplace in Africa, connecting sellers with consumers and offering products like electronics, fashion, and home goods while running its own logistics network and payment services via JumiaPay. The platform lets sellers list items and buyers purchase them; Jumia handles delivery through its logistics network and earns revenue from seller commissions, advertising, and delivery fees, with JumiaPay enabling mobile payments. It differentiates itself by focusing on the African market with locally built logistics and payment infrastructure across many countries to support delivery and digital payments. Its goal is to grow online shopping and digital payments in Africa by expanding reach, improving delivery speed, and offering integrated services for buyers and sellers.

Company size: 10,001+
Company stage: IPO
Headquarters: Lagos, Nigeria
Founded: 2012

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