Enterprise Fraud Management Deputy Director

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide oversight and accountability within relevant FTS(Fraud and Transaction Services) department in order to minimize fraud losses, deliver superior client service, and enable teammates within such department to have long and meaningful careers with Truist. Oversee the administrative, operational, technical and governance aspects of fraud management within the relevant FTS department. Responsible for coordinating and managing the department as well as the vision and strategic plan for the intended area within FTS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Develop the relevant FTS department’s long-term strategy as well as short, intermediate and long-term tactical to support prevention, detection, and/or mitigation of existing and emerging fraud trends.

2. Plan, organize, coordinate, and manage work of team within assigned area of responsibility to meet team, department, and enterprise goals.

3. Establish and maintain effective and efficient operations that deliver strong client service for both internal and external clients.

4. Meet fraud loss containment objectives and provide a well-controlled business environment that meets internal compliance, audit and governance objectives as well as regulatory requirements.

5. Understand partners’ strategic, financial and tactical business objectives. Build alliances while developing mutually beneficial business solutions.

6. Oversee the relevant FTS department’s operational activities. Ensure client service level expectations are being met and that all practices and procedures meet corporate and regulatory requirements.

7. Accountable for the accurate delivery of fraud risk results, trends and emerging risks within the relevant EFM subject area to the appropriate Risk Committees and business partners as necessary.

8. Establish metrics and KPI’s within assigned area of responsibility to ensure departmental health. 

9. Evaluate and provide input to business units and other risk areas in development and implementation of policies and processes.  Ensure these policies are being adhered to.

10. Provide recommendations for improving efficiencies and effectiveness to meet department and company business needs.

11. Responsible for salary administration, performance assessment, coaching, team member selection, training, and career development of staff.

12. Coordinate with other peer groups within FTS to support end to end success of the FTS team. 

13. Serve as back-up for the Director of FTS when necessary.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in a business-related field, Criminal Justice, or Computer Sciences, or equivalent education and related training

2. 10 years senior management experience in the financial services industry with a strong background and experience in the administrative, operational, technical and governance aspects of enterprise fraud management

3. Ability to manage diverse, high performing teams, which includes a wide array of complex, operational, functional, technical and analytical skill sets

4. Strong understanding of bank products and services and an in-depth understanding of fraud and risk

5. Demonstrable experience influencing senior stakeholders, including reporting to Executive and Board Committees

6. Demonstrable experience formulating and implementing strategy across multi-disciplinary areas Possess and demonstrate strong knowledge, leadership and decision-making skills.

7. Excellent interpersonal skills demonstrating the ability to interact with all levels of management effectively.

8. Possess strong written and verbal communication, including being adept with Microsoft Office products.

Preferred Qualifications:

1. Risk or Fraud based professional qualification 

2. Master’s degree in Business Administration (MBA) or advanced degree in Business Management, Finance, or Accounting

3. 10 years senior management experience in the financial services industry with a strong background and experience in the administrative, operational, technical and governance aspects of enterprise fraud management

4. Project management, conflict resolution and management experience in a multi-geographical entity

5. Extensive working knowledge of applicable laws and regulations including: Uniform Commercial Code, Regulation E, Fair Credit Reporting Act, Fair and Accurate Credit Transactions Act, Regulation CC, Bank Secrecy Act/Anti-Money Laundering Act (BSA/ AML), Suspicious Activity Reporting and National Automated Clearing House Association Regulations; VISA and MasterCard operating guidelines, and others

Additional Job Description:

1.Extensive operational knowledge of deposit products, posting process, funds availability, and applicable regulations.

2.Experience across transactional channels, mobile, ATM and branch in terms of ability to design and integrate controls within each.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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