Maintenance Manager

Responsibilities

Are you a hands on leader who takes pride in building operations, team development, and creating well maintained communities? As a Maintenance Manager, you will oversee daily maintenance operations across a portfolio of affordable residential properties, ensuring buildings operate safely, efficiently, and in compliance with company and regulatory standards. This role blends leadership with technical expertise, allowing you to guide maintenance teams while also supporting complex mechanical and facility related projects that enhance the resident experience.

In this position, you will lead and support a team of Maintenance Supervisors, Technicians, and Janitorial staff, setting clear expectations, promoting accountability, and maintaining high performance standards. You will serve as a key partner to property leadership, helping drive operational consistency, preventative maintenance practices, and a culture that reflects our Core Values while creating a safe, welcoming environment for residents and staff.

ESSENTIAL JOB FUNCTIONS:

• You will be responsible for overseeing building operations and maintenance primarily at a 144-unit community in the Chelsea neighborhood of Manhattan, NY, while supporting other properties throughout the New York Metropolitan Area as needed.
• Oversee Maintenance Operations to Related Affordable Standards including a preventive maintenance program, service order completion, unit turns, curb appeal, annual apartment inspections, safety inspections, and maintenance shop compliance. Be a strong advocate for safety and environmental compliance for our team members and residents. Conduct regular property visits to provide guidance and technical support to the Maintenance Supervisor and Community Manager.
• Lead Maintenance Supervisors and Technicians through mentoring, training, and support by influencing change management, developing our maintenance team members, and fostering a strong resident focus. Coordinate trainings to enhance technical trade and business skills for accountability to Related Affordable Operating Policies through positive employee engagement.
• Participate in talent management functions of maintenance team members by interviewing, onboarding and training service managers, recommending professional advancement, and disciplinary actions.
• Assist Maintenance Supervisors in developing Scopes of Work, solicitation of bids, and coordinating contracts for vendor services and capital projects. Create competitive bid packages and make recommendation on project placement.
• Complete annual apartment inspections using mobile facilities application to NSPIRE standards and assist the Community Manager in developing a plan to complete inspection work orders.
• Manage and participate in REAC inspection preparation including working with regional REAC manager, coordinating staff and vendor resources, and completing work side by side with site staff.
• Work in partnership with Related Construction on property rehabs including rehab scope review, project coordination with site staff, quality assurance of work performed, punch list oversite, and development handoff.
• Promote a strong safety culture throughout the portfolio and monitor the compliance of safe work practices and use of PPE in the field.  Ensure site-specific emergency preparedness plans are in place and available for all sites. 
• 24/7 availability to provide after-hours guidance and technical assistance to site staff via telephone.  Respond to after-hours catastrophes when needed and travel to properties on short notice to respond to these situations.  Coordinate emergency response teams for natural disasters or catastrophic loss events.

WHY YOU’LL LOVE IT HERE:                                

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

ANTICIPATED SALARY RANGE:

• $100000.00 - $120000.00 / year
• Annual Performance Bonus
• This position is exempt, meaning ineligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off. 

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

Qualifications

• 5+ years or more of progressive responsibility in facilities management with 5+ years of multifamily experience or comparable in regional management required.
• Prior experience in and knowledge of affordable housing and applicable knowledge of HUD-REAC NSPIRE inspections is required.
• Strong skills in HVAC, plumbing, carpentry, painting, and electrical/appliance repairs.
• Strong leadership presence and proven track record in employee development of a team.
• Proficiency in Microsoft Word and Excel.
• Ability to lift and move up to 50 lbs.
• High school diploma or equivalent; certification (i.e. CAMT, OSHA, HVAC, CPO, etc.) in a related trade preferred.
• Dedicated to exceeding expectations, leading by example, and by providing exceptional service.
• Willingness to embrace feedback and continuously improve.
• Strong belief in the value of teamwork and collaboration.
• Reliable and committed to doing the right thing at all times.
• Ability and willingness to travel overnight, ranging from 10% to 20% based on location of geographically dispersed properties for on-site support, training, and meetings as needed. Additional overnight travel may be required based on operational needs. Approximately 80% of the time will be spent on-site and 20% at the designated office.
• Availability to work outside of standard business hours (8:00AM-5:00PM), as required to meet operational needs and project deadlines.
• Personal standards of appearance and dress compatible with the Company’s standards.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

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Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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