• Track and analyze platform performance metrics, team productivity and operational performance to identify trends, anomalies, and areas for improvement. 
• Generate regular and ad-hoc reports for stakeholders, providing insights and recommendations, outlining actionable next steps. 
• Monitor adherence to SLA and KPI targets, identifying areas of concerns and measurable success. 
• Work collaboratively with teams across our business unit to gather data, understand business requirements, and align on reporting and analysis efforts. 
• Present findings and insights to stakeholders in a clear and concise manner, using data to communicate effectively based on data-driven insights. 
• Ensure data accuracy, integrity, and consistency through regular audits. 
• Monitor and report on performance metrics that impact our partner scorecards, suggesting changes to strategies, goals, and objectives to respond to evolving needs. 
• Lead project management efforts to meet store requirements, collaborating cross-functionally to clearly and consistently communicate deadlines and next steps.
• Office- first role, in office 4 days a week

• Office- first role, in office 4 days a week
• 2+ years of experience in data analysis, reporting, and performance monitoring, preferably in a similar role.
• Knowledge of industry best practices in performance management, KPI development, and SLA monitoring.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Advanced proficiency in Excel and data visualization tools (e.g., Looker, Tableau, Power BI); SQL experience is a plus
• Knowledge of music metadata in a digital distribution or digital streaming/download context
• Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
• Ability to consistently meet and/or exceed performance goals and adhere to expected project timelines, while managing multiple deadlines and prioritizing appropriately
• Basic knowledge of copyright and current popular music landscape
• iTunes and Spotify style guide experience
• Proficiency in Google, Apple, and Microsoft applications

Bonus Points:

• Fluency in a second language 
• Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, VEVO Backstage, Spotify Scatman)

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day 
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community. 
• The space to accelerate progress, positively disrupt, and create what happens next 
• Time off for a winter recess