C

CallTek

White-label tech support, BPO, TaaS provider

IT Network Engineer - Corporate Connectivity

Network Engineering & AdministrationConfirmed live in the last 24 hours
Full-timeCebu City, PhilippinesNo salary listed

About the Job

Requirements

  • An IT- or Computer Science-related degree or certification is required.
  • Strong experience with routing and switching, enterprise wireless networking, firewalls, VPN, and SD-WAN technologies is required.
  • Working knowledge of Windows Server and Windows client environments is required.
  • Working knowledge of Linux systems and services is required.
  • Experience supporting hybrid and cloud-integrated environments is required.
  • Strong troubleshooting skills across Layers 1–7 are required.
  • The role requires teaching others about technology, collaborative problem-solving, researching and learning new technologies, analytical thinking, effective oral and written communication with internal teams and external clients, and time management.

Responsibilities

  • Design, deploy, and support LAN, WAN, WLAN, and SD-WAN environments.
  • Configure and troubleshoot routing, switching, VLANs, and segmentation.
  • Manage IP addressing, DNS, DHCP, and network performance.
  • Monitor network health, availability, and capacity.
  • Design and maintain enterprise wireless networks, conduct predictive, passive, and active wireless site surveys, and perform capacity planning and RF optimization.
  • Configure and support wireless controllers and access points, WPA2/WPA3, 802.1X, and guest wireless networks; troubleshoot roaming, interference, and coverage issues.
  • Support networking services across Windows and Linux environments; collaborate with systems teams on Active Directory/Entra ID integration and Linux-based services and appliances.
  • Troubleshoot network-related issues on Windows servers and endpoints, Linux servers, and cloud workloads.
  • Support identity-aware networking, authentication, and access control, and understand how operating-system-level services interact with network infrastructure.
  • Design and support cloud networking in Azure, AWS, or GCP.
  • Implement and manage site-to-site VPNs, client VPNs, ExpressRoute, and Direct Connect.
  • Support hybrid connectivity between on-premises, cloud, Windows, and Linux systems, and partner with cloud and systems engineers on architecture and resiliency.
  • Implement Zero-Trust networking principles; configure and support next-generation firewalls, VPN gateways, and Network Access Control (NAC).
  • Support secure onboarding and offboarding of users and devices, and participate in vulnerability remediation and incident response.
  • Support connectivity for remote and hybrid users.
  • Optimize network performance for SaaS platforms such as Microsoft 365, Teams, and Zoom, and for cloud-hosted applications.
  • Troubleshoot issues across ISPs, VPNs, wireless networks, and endpoints.
  • Automate network and system interactions using PowerShell, Python or Bash, APIs, and webhooks; integrate networking with monitoring platforms, lifecycle tools, and provisioning tools.
  • Maintain accurate network and systems documentation.

Desired Qualifications

  • Experience with SD-WAN platforms such as Versa, Netskope, and Fortigate.
  • Experience with firewalls such as Fortigate, pfSense, rXg, SonicWall, Watchguard, Linux Iptables, and Palo Alto.
  • Experience with wireless survey tools such as Ekahau and AirMagnet.
  • Experience with network monitoring tools such as SolarWinds, PRTG, Datadog, and Zabbix.
  • Experience with infrastructure automation.
  • Experience in MSP or large enterprise environments.
  • CCNA or CCNP certification.
  • CWNA or CWDP wireless certification.
  • Azure or AWS certifications.
  • Security+ or equivalent certification.
  • Microsoft or Linux certifications.

About the Company

CallTek

White-label tech support, BPO, TaaS provider

CallTek provides white-label technical support and BPO services for technology operators and service providers, including field service, cloud monitoring, NOC, and business continuity delivered under a Technology as a Service model that covers infrastructure, procurement, and full lifecycle support. It serves MSPs and enterprise platforms such as Cradle Point, Cisco, Aruba, Ruckus, and Fortinet, offering 24/7 multi-channel, multi-language support. Key differentiators are a global workforce of over 7,000, nearly two decades of experience, and recognition as a top employer in the Philippines in 2023, with a vertical focus on hospitality, multi-family student housing, and healthcare. CallTek aims to help technology operators scale, maintain uptime, and provide reliable branded support across channels and languages.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
2004

Recently Posted Jobs

Explore more opportunities at CallTek

See more jobs