All Accor

Global hotel management, franchising, loyalty program

Outlet Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A Hotel Management graduate qualification or equivalent is required.
Good reading, writing, and oral proficiency in English is required.
At least two years of relevant experience in a similar capacity is required.
Good working knowledge of Microsoft Excel, Word, and PowerPoint is required.
Professionalism, human resources management capability, and business acumen are required.

Responsibilities

Plan the outlet budget and review revenue and expenditure forecasts monthly.
Analyze and submit month-end reports and identify deviations from business plan goals.
Participate in management meetings to review progress toward business plan goals and develop the annual business plan for the outlet.
Plan, implement, and measure profit enhancement programs in coordination with the kitchen and Marketing Department; prepare and submit a post-promotion report to the Food and Beverage Manager.
Implement and maintain controls to keep food and beverage costs, productivity, labor costs, and operating supply costs in line with the budget.
Conduct daily departmental briefings to ensure team members receive relevant information.
Supervise team members to ensure assigned and required outlet tasks are completed on time and according to instructions and departmental standards.
Build relationships with guests and regular patrons, remembering their names and preferences to provide personalized service.
Handle guest complaints and comments tactfully and efficiently.
Handle administration related to cashier and bar operations and company policies.
Maintain the department communication logbook and notice board.
Check equipment supplies and stock levels to prevent shortages that could affect operations or guests.
Check outlet and back-of-house cleanliness for compliance with food and beverage sanitation and hygiene rules and regulations.
Maintain knowledge of food and beverage services, contents, and preparation methods, as well as outlet and hotel services and features.
Ensure health, safety, and security procedures are in place in the outlet.
Attend briefings, meetings, and training as assigned by management.
Complete proper handovers and communicate with the next shift.
Assist other food and beverage outlets during peak periods or when required.
Maintain knowledge of hotel reservation systems, central reservation systems, channel management systems, and online travel agency platforms.
Apply revenue management principles, room inventory control, yield management, upselling, and forecasting.
Use hotel reservation reporting tools and Microsoft Office applications, particularly Excel.
Handle guest inquiries, special requests, and escalated concerns professionally while maintaining service standards.
Deliver guest experiences and achieve departmental revenue targets.

Desired Qualifications

Additional certification(s) in Food and Beverage are advantageous.
Ability to speak other languages and basic understanding of local languages are advantageous.
Knowledge of additional languages is advantageous.

Job Description

Business Performance

Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
Analyze and submit month-end reports and identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
Plan, implement and measure profit enhancement programs by working with the kitchen &Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
Implement and maintain control measures to ensure that food &beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Build a good relationship with guests or regular patrons.Try to remember individual patron’s names and their preferences to extend a personalized service
Handle guests’ complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
Maintain department communication logbook and updated notice board
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
Ensure that health, safety and security procedures are in place in the outlet
Attend all briefings, meetings and trainings as assigned by management
Perform proper handover and communication to the next shift
Assist other food & beverage outlets with their operations during peak times or when required

Qualifications

Hotel Management graduate or equivalent
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

Strong knowledge of hotel reservation systems (PMS), Central Reservation Systems (CRS), channel management, and online travel agency (OTA) platforms.
Good understanding of revenue management principles, room inventory control, yield management, upselling, and forecasting.
Excellent communication, interpersonal, leadership, and team management skills.
Strong analytical, organizational, and problem-solving abilities, with attention to detail and accuracy.
Proficiency in Microsoft Office applications, particularly Excel, and hotel reservation reporting tools.
Ability to handle guest inquiries, special requests, and escalated concerns professionally while maintaining high service standards.
Excellent command of written and spoken English; knowledge of additional languages will be an advantage.
Customer-focused mindset with a commitment to delivering exceptional guest experiences and achieving departmental revenue targets.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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