Golden Steps

In-home and clinic ABA therapy for children with autism

Intake Director

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeEnglewood Cliffs, NJ, USA

About the Job

Requirements

A bachelor's degree or equivalent professional experience is required.
At least three years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service is required.
Experience in healthcare, behavioral health, ABA, or a related field is required.
Experience coaching teams and improving operational performance is required.
Confidence using metrics, Excel, and a CRM, EMR, or patient management system is required.
Strong communication, sound judgment, and a commitment to the families served are required.

Responsibilities

Lead, coach, and develop Intake Representatives.
Oversee patient inquiries and referrals, ensuring timely follow-up and a supportive experience for families.
Manage the intake pipeline and improve responsiveness, scheduling, and conversion.
Use performance data to identify bottlenecks and improve workflows.
Resolve complex intake matters and maintain accurate, consistent documentation.
Partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle Management, Marketing, Finance, and Business Intelligence to make onboarding smoother.

Overview

Intake Director

Golden Steps ABA | Full-Time | HybridCompetitive Annual Salary: $125,000-$150,000 plus bonus

Every family’s path to care begins with a conversation. Golden Steps ABA is looking for an Intake Director to make that first experience responsive, compassionate, and clear while building the team and processes needed to support a growing, multi-state organization.

In this hybrid role, you’ll lead our Intake Representatives, oversee the journey from initial inquiry through admission, and partner with teams across the business to help families access care.

Responsibilities

What you’ll do

Lead, coach, and develop Intake Representatives.
Oversee patient inquiries and referrals, ensuring timely follow-up and a supportive experience for families.
Manage the intake pipeline and improve responsiveness, scheduling, and conversion.
Use performance data to identify bottlenecks and improve workflows.
Resolve complex intake matters and maintain accurate, consistent documentation.
Partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle Management, Marketing, Finance, and Business Intelligence to make onboarding smoother.

Qualifications

What you’ll bring

A bachelor’s degree or equivalent professional experience.
At least three years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.
Experience in healthcare, behavioral health, ABA, or a related field.
Experience coaching teams and improving operational performance.
Confidence using metrics, Excel, and a CRM, EMR, or patient management system.
Strong communication, sound judgment, and a commitment to the families we serve.

Benefits

Why Golden Steps ABA?

We offer opportunities for leadership development and continuing education, along with competitive PTO, paid sick leave, medical, dental, and vision insurance, and a 401(k) with company match.

Ready to help families take the next step toward care? Apply to join Golden Steps ABA as our Intake Director.

About the Company

Golden Steps

In-home and clinic ABA therapy for children with autism

Golden Steps ABA is a provider of Applied Behavior Analysis (ABA) therapy that helps children with autism build everyday skills through one-on-one, play-based intervention. It delivers care in three settings—the child's home, its own clinics, and schools—pairing Registered Behavior Technicians (RBTs) with supervising Board Certified Behavior Analysts (BCBAs), and also offers autism screening and diagnostic evaluations for families with children roughly ages 2 to 12. Its clinics feature individual therapy rooms and sensory-friendly materials, home sessions focus on daily routines, and the company coordinates insurance and onboarding while accepting most major plans, including Medicaid. What sets Golden Steps ABA apart is its family-centered model that combines science-backed therapy with play and positions BCBAs as ongoing support for parents. The goal is to help children develop independence and real-world skills.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Manchester, United Kingdom
Founded: 2017

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