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Insomniac

Produces large-scale electronic music festivals

Seasonal Brand Ambassador - VIP Host

Customer ExperienceConfirmed live in the last 24 hours
Part-timeLas Vegas, NV, USA$16 - $22 /hr

About the Job

Requirements

  • Prior experience in customer service, hospitality, or a brand ambassador role is preferred.
  • Possesses excellent communication, interpersonal, and customer service skills.
  • Able to work a flexible schedule to support business needs.
  • Capable of balancing multiple tasks at one time.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Works effectively with peers and supervisors to accomplish tasks.
  • Can remain upright on their feet, particularly for sustained periods of time.
  • Has an outgoing and friendly personality with a passion for meeting new people.
  • Can work independently and as part of a team.
  • Can work weekends or evenings as needed.
  • Can tolerate loud noise levels and busy environments at event sites.
  • May stand for extended periods and work in drastic temperature climates.
  • Must be willing to work during evening and weekend hours, as required, to meet deadlines.
  • Must be willing to travel as needed.
  • Applicants for employment in the United States must possess work authorization that does not require visa sponsorship by Vibee.

Responsibilities

  • Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans; training will be provided by Vibee producers and subject matter experts.
  • Guide fans through various onsite activations and experiences.
  • Provide clear instructions and assistance so fans can fully engage with activations.
  • Troubleshoot and promptly resolve activation issues or technical glitches.
  • Liaise with technical support teams when necessary to ensure problems are resolved promptly.
  • Maintain a general understanding of the different experience packages purchased by fans.
  • Answer questions about experience packages or redirect fans to the appropriate resource for further assistance.
  • Stay informed about concert event details, including schedules, venue information, and special instructions.
  • Respond accurately to fan queries regarding the event.
  • Interact confidently and professionally with fans ranging from 30 to 70 years of age and from various professional backgrounds.
  • Ensure fans feel valued and attended to while maintaining a high standard of service befitting a VIP experience.
  • Track engagement and usage of assigned activations.
  • Report foot traffic, verbalized feedback, and general sentiment to the Event General Manager.
  • Provide insights and recommendations based on fan interactions and feedback to improve future events.

Desired Qualifications

  • Prior experience in a customer service, hospitality, or brand ambassador role is preferred.

About the Company

Insomniac

Produces large-scale electronic music festivals

Insomniac produces large-scale electronic music festivals and concerts around the world, creating immersive experiences with advanced lighting, pyrotechnics, sound design, big art installations, and theatrical performances. Its flagship event is Electric Daisy Carnival (EDC) in Las Vegas, and it sells tickets for single-day to multi-day camping experiences. The company stages themed festival environments by coordinating production, and its growth was accelerated after Live Nation acquired a majority stake in 2013, expanding resources and global reach. Its focus on technology-driven production for electronic music and a global platform through Live Nation sets it apart, with a goal of delivering memorable experiences worldwide and continually expanding its festival portfolio while maintaining high production standards.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1993

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