Enough HVAC product knowledge to hold a substantive conversation with a working technician.
Initiative to step in when a customer needs help without being told.
Strong verbal and written communication skills.
Ability to remain on your feet for a full shift and routinely lift 50 pounds.
Responsibilities
Greet walk-in and phone customers quickly and professionally.
Recommend HVAC products that fit the customer's job.
Process orders, quotes, and returns accurately.
Track shipments and follow up on orders when a job is waiting on parts.
Serve as the go-to person for product specifications, cross-references, alternatives, and technical questions.
Set the standard at the counter, recognizing that every interaction reflects on the branch.
Desired Qualifications
2+ years in HVAC sales, supply house counter work, or HVAC service or installation experience.
Know HVAC inside and out? Bring it to the counter.
We're looking for a Counter Sales Associate for our Fishers, Indiana branch. If you can talk equipment with a working technician, think on your feet, and give contractors answers they can use, read on.
About Plumbers Supply Co.
Plumbers Supply Co. has served the trades for more than 105 years. We're family-owned, and our reputation rests on knowing the product and standing behind it. Our Fishers team is built the same way, with people who know their stuff and take care of the customer in front of them.
What This Job Is Really About
You'll be the first voice an HVAC contractor, technician, or facility manager hears when they walk in or call. You need to know our equipment, parts, and supplies, stay calm when the counter fills up, and get the answer right the first time. This is a sales role, but the best counter people think like technicians and know how to close the sale.
What You'll Do Each Day
Greet walk-in and phone customers quickly and professionally
Recommend HVAC products that fit the actual job
Process orders, quotes, and returns accurately
Track shipments and push on orders when a job is waiting on parts
Serve as the go-to person for specs, cross-references, alternatives, and technical questions
Set the standard at the counter, because every interaction reflects on the branch
What You'll Bring
High school diploma or GED
2+ years in HVAC sales, supply house counter work, or HVAC service or installation (preferred)
Enough product knowledge to hold a real conversation with a working technician
Initiative: you step in when a customer needs help without being told
Strong verbal and written communication skills
Comfort being on your feet for a full shift and routinely lifting 50 lbs
What You Get
Competitive pay
Medical, dental, and vision insurance
10 paid holidays, plus vacation and sick time
Life and disability insurance
Wellness program with incentives
401(k) with company match
Financial planning support through Cerity Partners
Ready to Step Up to the Counter?
If you know HVAC, stay steady under pressure, and want a counter job with a company that has lasted for generations, apply today. We'd like to meet you.