Field Service Coordinator 2

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: Field Service Coordinator

Location: Belgrade, Serbia

Shifts: 2nd & 3rd

Kickstart and Grow Your Career With Us!

Looking for your first job?
Don’t have experience yet?
That’s completely okay! We hire based on potential, not the length of your CV.

If you’re curious, motivated, and excited to learn, we’d love to meet you!

Join us as a Field Service Coordinator and become part of the team that keeps service operations running smoothly across the United States.

What You’ll Be Doing:

You’ll play an important role in helping our service operations run efficiently. Your daily tasks will include:

• Reviewing service requests and understanding what needs to be done

• Assigning tasks to Customer Engineers based on skills, schedules, and urgency

• Prioritizing customer needs and balancing workloads

• Coordinating locations, schedules, and technician availability

• Checking part availability and sourcing parts from different locations

• Tracking estimated arrival times and ensuring updates are accurate

• Communicating with teams across the U.S. via phone, email, and chat

• Documenting updates and actions in our system

• Supporting escalation management and older service requests

• Sharing ideas and feedback to improve our processes

• Participating in training and development sessions

What You’ll Receive:

We make sure you have everything you need to grow and succeed:

• Full, structured training — we teach you everything from scratch

• 1:1 mentorship and ongoing guidance

• A supportive team that helps you learn at your own pace

• Clear career pathways with opportunities to move into senior roles, leadership, or specialized departments

What You Can Learn:

No matter your experience level, you’ll gain valuable skills such as:

• Professional communication

• Time and task management

• Working with corporate systems and internal tools

• Basics of logistics, coordination, and service operations

• Real-time problem‑solving

• Collaborating with international teams

• Multi-territory service management

• SLA optimization and performance tracking

• Managing priorities in high-volume environments

• Continuous improvement and process optimization

Ready to Join Us?

If this sounds like the opportunity you’ve been looking for, whether you’re launching your career or ready for your next professional step, we’d love to hear from you!

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”