Sales Enablement Specialist

Sales Enablement Specialist - API/CPaaS

Who we are:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The API business unit focuses on API/CPaaS solutions which empower organizations with a customizable, omnichannel communications infrastructure, enabling them to connect with customers on their preferred channels throughout their journeys. With our easy-to-use APIs, global platform, and expert support, customers can abstract the complexity of communications and engage with customers in ongoing conversations.

Why this role matters

We’re on the lookout for a Sales Enablement Specialist who’s not afraid to roll up their sleeves, dive into the action, and make our API Sales Organization the best they can be. If you’re a master at leading comprehensive sales new hire training at scale, creating engaging content, and providing enablement that sets the stage for our sellers’ success – we want you to be part of our exciting journey!

The Sales Enablement Specialist will be responsible for leading, planning, managing, and facilitating enablement that enhances the performance of our sales organization; with a specific focus leading sales new hire training to ensure they hit the ground running. The ideal candidate will have a proven track record of facilitating sales training, managing enablement projects, creating impactful content, collaborating with key stakeholders, and driving improvements - all of which will help our sales teams reach their full potential.

Ready to dive into a role where your creativity and expertise will shine? 

What you’ll do

1. Primary Focus: Sales New Hire Program Management
• Build, manage, and facilitate comprehensive new hire training programs to ramp up our global sales team utilizing multiple delivery methods (virtual webinar, web-based elearning, classroom/in-person, etc.)
• Develop and deliver training that covers product knowledge, sales techniques, company process, and sales systems
2. Content Creation
• Collaborate with Content Design Lead on quality standards of content 
• Create engaging and relevant content for sales training, including presentations, elearning modules, and job aids
3. Training and Facilitation
• Identify any training gaps and provide recommendations for improvement
• Effectively lead small and large training sessions, workshops, and webinars for sales teams and new hires
• Contribute to the existing enablement strategy and support evolution of our team’s best practices
• Foster a culture of continuous learning and development
4. Collaboration and Communication
• Support and collaborate with other member within Sales Enablement team 
• Collaborate with key internal stakeholders such as Sales Leadership, Sales Operations, Marketing, Product, Customer Solutions to discuss project objectives and drive alignment/buy-in for initiatives
• Act as a liaison between Sales, Marketing, and Product teams to facilitate successful implementations of new programs/product
• Inform, guide and advise Sales Leadership on Sales New Hire updates and enhancements
5. Measuring Impact
• Track and assess the effectiveness of new hire programs and enablement initiatives; and make recommendations for improvement
• Assess feedback to ensure sales teams are onboarded efficiently 

What you’ll bring

• Experience balancing the ability to excite and engage participants with different learning styles while effectively achieving learner and project objectives
• Experience building, implementing, and facilitating successful sales enablement programs and projects
• Understanding of key aspects within a sales cycle, including prospecting, discovery, product/value demonstration, negotiating and closing
• Capable of working on projects autonomously OR with team members to achieve project/learner objective(s) - and proactively articulating status and outcomes to key stakeholders and to your manager
• Ability to be innovative and strategic
• System experience a plus: Articulate, Highspot, and Thrive

What’s required for application

• Experience in a sales enablement or training function for quota-carrying sales teams
• Demonstrated success in leading and managing new hire sales program
• Experience in creating content
• Excellent oral and written communication, collaboration, presentation, and facilitation skills
• Proficiency in sales enablement tools, content creation tools, and learning management systems (LMS)

What’s in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Where you will work:

This role is Hybrid located out of our New Jersey or Atlanta office, remote applications will be considered. Occasional business travel required, nationally and internationally. All travel expenses will be covered by the company.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.