SpaceX

Builds rockets and runs Starlink satellite internet

Spaceport Operations Specialist - Transportation

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeBrownsville, TX, USANo salary listed

About the Job

Requirements

A high school diploma or equivalency certificate is required.
At least 2 years of experience within the hospitality or operations industry is required.
A valid state-issued driver's license is required.
Must be willing to travel to other SpaceX locations for significant or extended periods, up to 85% of the time.
Must be willing to relocate to Starbase, Texas, with potential for shift work in a remote location.
Must be able to provide 24/7 on-call support for emergencies and critical operations.
Must meet the stated U.S. export-control eligibility requirement: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Responsibilities

Oversee Spaceport Village operations, including execution and organization of the leasing and rental housing program, transportation, amenities, and events.
Monitor the quality and consistency of Spaceport operations by setting and enforcing standards and routinely inspecting and walking areas of responsibility.
Train staff in customer service, anticipating guest needs, and problem resolution.
Enforce proper safety practices with staff and leads.
Coordinate and improve time management for the team.
Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs.
Create and maintain in-person and online training materials.
Oversee performance management for Spaceport Operations staff.
Assist with all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements.
Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested.
Obtain multiple bids from competing contractors by creating scopes of work.
Perform job walk-downs with vendors, engineers, supervisors, and managers.
Create RFPOs and assist buyers with vendor selection.
Ensure purchase orders are accurate and have no cost overruns.
Work closely with the Spaceport Development Team, Facilities, Culinary, and Hospitality teams.
Coordinate service operations, monitor and motivate staff, engage with customers, schedule and manage payroll, interview, hire, and onboard staff, ensure team members complete mandatory company training, and set and uphold customer-service principles.

Desired Qualifications

Experience opening new operations or creating operational procedures from the ground up.
Experience leading a team within the hospitality or operations industry.
Advanced knowledge of customer service and problem resolution.
Experience with Microsoft Office and Outlook.
Excellent written and verbal communication skills.
Knowledge of room inventory, housekeeping processes, and guest service.
Experience in a corporate environment.
Knowledge of human resources management.
Ability to organize work for large groups in various service formats.
Strong time-management skills.
Experience with high-volume, complex multidisciplinary operations.
Experience leading groups in large team settings of 10 or more staff members.
An eye for aesthetic industrial design.
Experience with facilities within the aerospace industry.
Familiarity with space-planning procedures and operations.
Ability to create and update RFPOs and facilities work orders in ERP software.
Ability to make independent judgments with limited information.
Ability to relay data verbally and in writing between employees, vendors, and customers.
A logical and strategic approach to solving problems.
Ability to read and understand basic floor plans.
Comfort working in a high-stress environment while balancing several projects and adjusting to abrupt changes in strategic direction.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST - TRANSPORTATION

The role of a Spaceport Operations Specialist will be to provide leadership to the organization’s housing accommodations, transportation, site amenities, and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Specialist will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITES:

Oversee Spaceport Village Operations including execution and organization of leasing/rental housing program, transportation, amenities, and events
Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
Train staff on customer service, anticipating guest needs and problem resolution
Enforce proper safety practices with staff and leads
Coordinate and enhance time management for team
Monitoring financial activities for Spaceport Operations strategically driving revenue and improving operating costs
Create and maintain in-person and online training materials
Oversee performance management for Spaceport Operations staff
Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
Obtain multiple bids from competing contractors by creating scopes of work
Perform job walk-downs with vendors, engineers, supervisors, and managers
Create RFPO’s and assists the buyers with vendor selection
Ensure purchase orders are accurate with no cost over runs
Position works closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

BASIC QUALIFICATiONS:

High school diploma or equivalency certificate
2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

Experience opening new operations and/or creating operational procedures from the ground up
Experience leading a team within the hospitality or operations industry
Advanced knowledge of customer service and problem resolution
Experienced with Microsoft Office and Outlook
Excellent communication skills both written and verbal
Excellent knowledge of room inventory, housekeeping processes and guest service
Experience in a corporate environment
Proficient knowledge of human resources management
Ability to organize work for large groups in various service formats
Strong time management skills
Experience with high volume, complex multidisciplinary operations
Experience leading groups in large team settings of 10 or more staff members
Eye for aesthetic industrial design
Experience with facilities within an aerospace industry
Familiar with space planning procedures and operations
Ability to create and update RFPOs and facilities work orders in an ERP software
Ability to work effectively in a team environment
Ability to make independent judgments with limited information
Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
Logical and strategic approach to solving problems
Ability to read and understand basic floor plans
Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions

ADDITIONAL REQUIREMENTS:

Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)
Willingness to relocate to Starbase, Texas with potential for shift work in a remote location
Ability to provide 24/7 on-call support for emergencies and critical operations
Valid state issued driver's license

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].

About the Company

SpaceX

Builds rockets and runs Starlink satellite internet

SpaceX builds and launches reusable rockets and spacecraft for NASA, the military, and companies, and it runs Starlink, a satellite internet service for homes and businesses. In 2020, its Dragon capsule became the first privately built spacecraft to carry astronauts to the International Space Station. Its Falcon 9 rocket lands its first stage so the booster can fly again, which cuts launch costs, while Starlink beams internet from low-orbit satellites to small dishes for a monthly fee. SpaceX also owns xAI, maker of the Grok chatbot and owner of the social network X, and is building Starship, a fully reusable rocket meant to carry people to the Moon and Mars. Elon Musk founded SpaceX in 2002, and it is based in Starbase, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Starbase, Texas
Founded: 2002

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