Full-Time

Lead Technical Program Manager

Development Background

Posted on 12/13/2025

Mastercard

Mastercard

11-50 employees

Global payments network and services provider

No salary listed

Pune, Maharashtra, India

In Person

Category
Business & Strategy (1)
Requirements
  • Prior technical program delivery experience
  • Experience in managing large scale enterprise technical or engineering teams/domains and products from inception to delivery and experience articulating the impacts using metrics
  • Can run with defined work with complete independence and can manage through areas with ambiguity to bring solution or lead discussions to get to solution
  • Manages escalations with leadership effectively
  • Makes decisions when needed that show leadership - and knows when decisions should be made by the leadership team
  • Manages communications across all roles of the team (product, engineering, etc.) effectively to ensure consistent messaging is present
  • Communications are tailored for the audience
  • Understands business strategy and design approaches within product, program or technology domain
  • Keeps abreast of evolving technology landscape
  • Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) to ensure appropriate trade-offs / outcomes
  • Recognizes prior failure patterns and actively steers teams to avoid
  • Previous technology training or work experience a plus
  • Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus
Responsibilities
  • Definition and alignment of business imperatives into Domain Goals/Objectives and Success Metrics and Outcomes
  • Know and understand what your domain does, supports and how it fits into the overall program
  • Regular reviews of the Domain Goals and Roadmap
  • Drive your domains towards the Domain Goals (you are part of the domain and will be judged against your domain meeting its goals)
  • Collaboratively supports business roadmap planning, intake and prioritization as member of the Domain
  • Governance and processes required to deliver Key Domain Objectives and Outcomes; continuous reporting to the Domain Group and Community Leaders on progress
  • Quarterly Business Reviews (QBRs); actively participating in the QBR preparation and delivery ensuring your Domain is prepared for QBRs as planned and it is delivered successfully
  • Regular Epic Status Updates for Domain Epics
  • Manage Change; all changes in scope, priority, dates, size needs to be tracked and managed per the new Change Request process
  • Understand the technical details and interfaces to the point of progressing objectives forward
  • At all times know what is going on in your domain; informed on your domain's individual projects in detail
  • Supports the domain team, especially with respect to grooming and maintaining the product backlog and facilitates a healthy intra-team dynamic with respect to priorities and scope
  • Continuous, collaborative planning, execution, and delivery, from inception to completion for all committed outcomes
  • Drives epics from initiation through delivery within the wider business context
  • 'Project Manage' all Epics
  • Provide oversight, coordination, and manages dependencies and risks of the epics, projects and features within the domain, collaborating with partners for deliverables outside of the domain
  • Actively contributing to prioritization; calling out potential issues, dependencies (including cross-domain) and risks
  • Supports sprint planning activities; feature & defect backlog refinement, outcome setting, and road mapping
  • Ensuring all features are thoroughly elaborated. Feature descriptions need to be meaningful and contain the right amount of detail
  • Ensure Defects are prioritized and resolved based on the business priority
  • Use data to drive decisions and provide insights in the product and engineering space
  • Monitors domain-level metrics and KPI’s to drive continuous improvement
  • Set the Domain Metrics, track them and report on them; not just ALM-based
  • Support the Deployment Process; manage and track all code deployments
  • Ensure features are ready for the release and have had all quality gates and product activities completed
  • Ensure timely reporting of any risks or changes
  • Ensure timely reporting of which features will go into the specific release
  • Manage the Domain's Deployment Calendar (dates, content, comms)
  • Serve as the “Agile conscience” for the domain demonstrating Agile practices and mindsets; promote the 'Ways of Working'
  • Looked to as the first line of communication for the domain as the source of the truth for team status and reporting to all levels of the organization
Desired Qualifications
  • None

Mastercard operates a global payments network that enables people and businesses to pay with cards and digital methods. Banks issue Mastercard-branded debit and credit cards, and Mastercard’s network authorizes transactions, clears them between banks, and settles funds, allowing merchants to receive payments securely and quickly. The company differentiates itself by leveraging a worldwide alliance of banks and merchants, transitioning from a cooperative of banks to a publicly traded company via its 2006 IPO, and continuously expanding its reach through partnerships and new payment technologies. Mastercard’s goal is to provide fast, secure, and convenient cross-border payment services and to grow its share of the global payments market by enabling merchants and customers to transact smoothly anywhere in the world.

Company Size

11-50

Company Stage

IPO

Headquarters

Town of Harrison, New York

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 revenue hit $8.4 billion, up 16% YoY, with value-added services growing 22%.
  • Yellow Card partnership enables stablecoin payments in Ghana, Kenya, Nigeria since May 2026.
  • Fraud Deflect integration resolves 25% subscription chargebacks pre-dispute on May 4, 2026.

What critics are saying

  • Visa captures Mastercard's cross-border share with 18% Q1 2026 growth versus Mastercard's 2% April slowdown.
  • India's UPI and Brazil's Pix divert 20-30% low-value transactions in emerging markets within 12 months.
  • EU Digital Euro launches 2029, bypassing Mastercard for 40% Eurozone payments and collapsing fees.

What makes Mastercard unique

  • Mastercard processes payments in 210 countries via bank consortium network since 1966.
  • Launched world's first dual-chip World Elite card with Warba Bank on May 5, 2026.
  • Develops Agentic AI in Lisbon hub for automated optimal purchases using tokenization.

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Benefits

New Parent Leave

Inclusive Family Building Benefit

Employee Family Resource Program

Bereavement Leave

Dependent Scholarship

Employee Assitance Fund

Business Resource Groups

Employee Recognition

Flexible Work

Tuition Assistance

Travel Assistance

Matching Charitable Gifts

Company News

Warba Bank
May 5th, 2026
Warba Bank launches World's first dual-chip card for Private Banking customers in collaboration with Mastercard.

Warba Bank launches World's first dual-chip card for Private Banking customers in collaboration with Mastercard. 05 May 2026 World Elite Mastercard features dual-chip design and premium cashback benefits. Al-Qatami: * Dual-Chip Innovation: A dual-chip card for Private Banking customers, integrating separate debit and credit functionalities into a single card. * Competitive Cashback: Up to 10% cashback on transactions, with a monthly cap of KWD 1,000 and up to KWD 12,000 annually for credit card usage. * Customer-Focused Design: Tailored to the needs of premium customer segments. * Data-Informed Development: Based on ongoing internal research and analysis of customer behavior to improve the banking experience. * Strategic Growth: Supporting the bank's strategy to strengthen its traditional and digital banking services and reinforce its position in the Islamic banking sector. Warba Bank announced the launch of its "Dual Chip Contactless World Elite Mastercard," a banking solution designed for Private Banking customers. The new card features two independent EMV chips - one for debit and one for credit - integrated into a single card, supported by dual-side NFC technology for contactless payments. The solution addresses technical integration challenges by allowing customers to select which account to use for contactless transactions based on the side of the card tapped. This dual-chip structure ensures compliance with international security standards while providing enhanced flexibility for high-net-worth users. Innovation driven by customer insight: Mr. Ahmad Faisal Al-Qatami, Chief Retail Banking Officer at Warba Bank, said the launch reflects the bank's philosophy of segment-specific innovation. "We do not believe in one-size-fits-all solutions; instead, we design products that align with the specific behaviors and expectations of our customer segments," Al-Qatami said. He added that the bank's internal research showed Private Banking customers continue to prefer the reliability of a physical card that integrates modern digital capabilities. Premium benefits and rewards: The card belongs to the World Elite Mastercard category, providing premium perks including unlimited lounge access for the cardholder and a guest, alongside 24/7 global concierge services for luxury travel and exclusive event bookings. The bank said the card features a competitive cashback program, among the highest in the GCC, offering up to 10% on international transactions and 5% locally. When used as a credit card, the program allows for a monthly cap of 1,000 KWD, reaching a total of 12,000 KWD annually. Advanced security and digital integration: Sherif Elbagoury. Director (Cards Department) Retail Banking Group at Warba Bank, noted that the card provides enhanced security through two independent EMV chips, separate PINs, and distinct CVV codes. The card experience is integrated with the Warba Bank mobile application, allowing customers to monitor transactions in real-time and activate or deactivate chips independently. The solution reflects the bank's focus on innovation in premium banking, combining digital capabilities with the reliability of a physical card. About Warba Bank: Warba Bank is a leading Islamic bank in Kuwait with a strong focus on Sharia-compliant digital banking. With one of the largest shareholder bases in the country, the bank delivers innovative financial products and services, reinforcing its position as a digital-focused institution under its slogan "Own the Future."

Seth Mattison
Apr 11th, 2026
AI infrastructure: key driver for growth according to Cisco, JPMorgan, and Mastercard.

AI infrastructure: key driver for growth according to Cisco, JPMorgan, and Mastercard. The evolution of artificial intelligence has reached a critical juncture, with its integration into enterprise operations becoming a major driver of growth. At the AI4 2026 conference, leaders from top organizations like Cisco, JPMorgan Chase, and Mastercard emphasized the pivotal role of AI infrastructure in scaling and sustaining real-world applications. From Research to Enterprise Integration AI is no longer confined to experimental models or academic research. The shift toward embedding AI into organizational processes is reshaping how industries operate. As highlighted at AI4 2026, the focus is now on the infrastructure supporting AI systems - making it the central challenge for enterprises looking to gain a competitive edge. Industry executives such as Jeetu Patel of Cisco, Biswa Sengupta of JPMorgan Chase, and Andrew Reiskind of Mastercard have taken center stage, reflecting the surge of enterprise-level adoption. Their leadership underscores the industry's transition from isolated innovation to large-scale implementation, where the ability to scale, manage, and regulate AI systems defines success. Building the Backbone of AI Core sessions at the conference addressed crucial components for AI deployment, including ML Ops, platform development, and system observability. These elements are essential for moving AI from pilot projects to reliable, production-ready solutions. As stated in the original article, "These tools are crucial for transforming AI from isolated pilot projects into dependable, auditable solutions ready for production environments." In highly regulated industries like healthcare, automotive, and finance, the demand for compliant and auditable AI infrastructure is growing. Leaders such as Jorge Reis-Filho of AstraZeneca and Franziska Bell of Ford Motor Company are pushing for robust systems that meet stringent safety and transparency requirements, further cementing the importance of infrastructure in mission-critical applications. Accelerating AI Adoption Through Collaboration The AI4 2026 conference attracted over 5,500 participants, creating a concentrated environment for decision-makers and industry talent to collaborate on advancing AI infrastructure. The event's scale facilitates consensus on standards, the exchange of best practices, and the identification of bottlenecks, accelerating the transition from concept to production. One standout feature of the conference was the 'Day Zero' hackathon, which brought together 300 participants for workshops and live AI prototyping. This hands-on approach helps reduce the time needed to develop functional solutions, emphasizing the urgency of rapid execution in the infrastructure layer. "The goal is to drastically reduce the time required to turn ideas into functional prototypes", the article noted, illustrating the industry's need for speed and efficiency. A Strategic Shift in Value Creation The industry's focus on infrastructure is also redirecting investment priorities. Companies that excel in deploying, monitoring, and maintaining scalable AI systems are expected to attract the lion's share of new funding. The article cautioned, however, that hype around trends like generative AI could lead to short-term volatility if investment is misallocated. Ultimately, the true value lies in delivering operational results rather than theoretical advancements. The emphasis on regulated industries, such as healthcare and automotive, is a significant driver of long-term investment. According to the article, "The involvement of leaders from healthcare, automotive, and finance at AI4 2026 is a strong signal of this trend." Companies that build compliant, high-value infrastructure will likely form the backbone of this next technological era. Conclusion As AI continues to integrate into core business operations, the importance of infrastructure cannot be overstated. AI4 2026 highlighted how leaders from Cisco, JPMorgan, and Mastercard are championing this shift, focusing on scaling and refining the systems that power enterprise AI. With regulated industries leading the charge, the demand for robust, auditable platforms will shape the next wave of technological innovation. The era of foundational AI infrastructure is here, and its development will define the industry's trajectory for years to come.

FutureCIO
Apr 10th, 2026
Mastercard rolls out authenticated agentic transactions across multiple ASEAN markets.

Mastercard rolls out authenticated agentic transactions across multiple ASEAN markets. Mastercard has successfully rolled out authenticated agentic transactions across multiple ASEAN markets to help accelerate secure, transparent agentic commerce in the region. "With early pilots now live across multiple markets, Mastercard is proving that AI agents can operate responsibly and transparently, giving consumers confidence that every transaction is authenticated and anchored in verifiable intent," said Safdar Khan, division president, Southeast Asia, Mastercard. Initial region-wide testing. Mastercard collaborated with ASEAN bank UOB for the initial region-wide testing, with the first wave of authenticated agentic transactions across Singapore and Malaysia and additional markets to follow. Mastercard also forged partnerships with local banks in each country to support localised deployments. "As adoption grows, we continue to combine innovation and strong governance to scale these capabilities across borders and sectors, unlocking greater value for consumers and businesses across ASEAN," said Jacquelyn Tan, head of Group Personal Financial Services, UOB. Secure and trusted AI-initiated purchases. Mastercard Agent Pay aims to provide the safeguards and framework for secure and trusted AI-initiated purchases, aligning with industry standards and regulations. It combines tokenised credentials, verifiable intent and end-to-end auditability (through Mastercard Agentic Tokens and Payment Passkeys) to ensure compliance and consumer trust in every AI-initiated transaction. The company also introduced Verifiable Intent, a new, standards-based trust paradigm for agentic commerce, co-developed with Google, creating a tamper-resistant record of what a user authorised when an AI agent acts on their behalf. It also acts as a reliable shared source of truth across the ecosystem for consumers, merchants and issuers. Live poll. Which factor will most influence GenAI projects?

The Business Journals
Apr 9th, 2026
Mastercard will exit office building.

Mastercard will exit office building. By Gloria Lloyd - Reporter, St. Louis Business Journal Apr 9, 2026 Preview this article 1 min Mastercard is exiting one of its office buildings in the St. Louis region and moving across the street to another building on its campus. Access a Month of Business News and Insights Access for Only $4 * Battlehawks' league to expand Battlehawks' league to expand * WashU to start building new 600-bed dorm this summer WashU to start building new 600-bed dorm this summer * Millennium tower demo set to begin Millennium tower demo set to begin * Engineering firm plans nearly $2M expansion Engineering firm plans nearly $2M expansion * Vacant downtown high-rise under contract Vacant downtown high-rise under contract

American Info Systems
Apr 9th, 2026
Commonwealth Bank and Mastercard bring Apple Pay to customers in the Bahamas.

Commonwealth Bank and Mastercard bring Apple Pay to customers in the Bahamas. In a significant move to enhance financial accessibility and convenience in the Caribbean, Commonwealth Bank has partnered with Mastercard to introduce Apple Pay to customers in the Bahamas. This collaboration marks a pivotal step in modernizing payment solutions for Bahamians, allowing users to make secure and swift transactions using their Apple devices. With the growing demand for digital payment methods globally, this initiative not only promotes a cashless society but also aligns with the trends of financial innovation in the region. As more consumers seek seamless and efficient ways to manage their finances, Commonwealth Bank and Mastercard aim to provide a robust platform that caters to the evolving needs of their customers, paving the way for a more integrated and user-pleasant banking experience. Table of Contents Commonwealth Bank partners with Mastercard to enhance digital payments in the Bahamas. In a significant move to revolutionize digital payments in the Bahamas, Commonwealth Bank has joined forces with Mastercard to offer customers the convenience of Apple Pay. This partnership aims to provide seamless payment solutions that cater to the evolving needs of consumers. With Apple Pay, users can now make secure transactions using their iPhones and Apple Watches, allowing them to pay at physical stores, in apps, and online without the need for cash or physical cards.the integration of this advanced digital payment platform underscores the commitment of both companies to enhance financial accessibility and promote a cashless economy in the region. The collaboration comes at a time when digital transactions are rapidly gaining traction among consumers. Key benefits of this partnership include: * Enhanced Security: Transactions through Apple Pay are protected with biometric authentication, ensuring user data remains secure. * Convenience: Users can easily make payments with a single tap, eliminating the hassle of handling cash. * Wide Acceptance: Merchants across the Bahamas are joining the initiative, paving the way for a more inclusive payment environment. | Feature | Description | | Instant Transactions | Payments are processed in real-time. | | Transaction History | Users can track their purchases easily within the app. | Understanding the benefits of Apple Pay for consumers and retailers. With the introduction of Apple Pay in the Bahamas through Commonwealth Bank and Mastercard, consumers are poised to benefit substantially from this innovative payment solution. Apple Pay offers a seamless payment experience that enhances convenience and security. Using this digital wallet, customers can make purchases with just a tap of their smartphones or smartwatches, eliminating the need for physical cards or cash. Moreover, the technology utilizes advanced encryption and biometric authentication, such as Face ID and Touch ID, ensuring that transactions remain secure and private. For retailers, supporting Apple Pay can lead to increased sales and improved customer satisfaction. By integrating this payment method, businesses can cater to the growing number of consumers who prefer contactless transactions. The advantages include: * Speed of Transaction: Reducing checkout times leads to a better overall customer experience. * Lower Transaction Costs: Digital payments can ofen incur lower fees compared to conventional card transactions. * Attracting New Customers: Offering Apple Pay can draw in tech-savvy shoppers looking for modern payment options. | Consumer Benefits | Retailer Benefits | | Enhanced Security | Increased Revenue | | Convenience | Reduced Checkout Times | | Reward Opportunities | Customer Retention | Exploring the security features of Apple Pay to boost user confidence. As digital payments continue to gain traction, security remains a paramount concern for users. Apple Pay stands out in this regard by leveraging an array of robust security features designed to protect users' personal and financial information. At the core of Apple Pay's security is tokenization, which substitutes sensitive card details with a unique transaction code or token, making it virtually unfeasible for hackers to access actual card information. Additionally, transactions are authenticated through Face ID or Touch ID, ensuring that only the authorized user can approve payments. Moreover, Apple Pay incorporates end-to-end encryption, safeguarding data as it travels through the payment network. The system also provides instant alerts for all transactions, allowing users to monitor their activities in real-time.This heightened level of clarity not only enhances security but also fosters user confidence. With these formidable security features, customers using Commonwealth Bank and Mastercard services can feel assured that their digital transactions in the Bahamas are protected against potential threats, making their payment experiences seamless and secure. Future implications of cashless transactions in the bahamian economy. The introduction of cashless transaction systems, such as Apple Pay, represents a pivotal moment for the Bahamian economy. As this technology gains traction, it offers numerous advantages that could reshape consumer behavior and business operations. Increased convenience is one of the most immediate benefits; residents and tourists alike can make transactions quickly and efficiently,which could lead to higher consumer spending.Moreover,cashless systems enhance financial transparency and can perhaps reduce the risks associated with carrying physical currency. This shift is expected to foster a more secure economic environment, attracting foreign investment and fostering a modernized banking sector. Looking ahead, the widespread adoption of cashless payments could unlock new opportunities for local businesses. Key implications include: * Market Expansion: Small businesses can reach a wider customer base by offering digital payment options, thereby improving their competitiveness. * Data Insights: Retailers can leverage transaction data to better understand shopping trends, allowing for more targeted marketing strategies and inventory management. * Financial Inclusion: Expanding access to digital wallets can empower individuals who are previously unbanked, leading to broader participation in the economy. ultimately, the shift towards cashless transactions holds significant promise for the future of the Bahamian economy, driving innovation and efficiency in both personal finance and commercial activities. The conclusion. the partnership between Commonwealth Bank and Mastercard marks a significant step forward in enhancing the digital payment landscape in the Bahamas. By integrating Apple Pay into their services, these institutions not only provide their customers with greater convenience and security but also contribute to the broader adoption of cashless transactions in the region. As consumers increasingly seek efficient payment solutions, this initiative is poised to reshape the way Bahamians manage their finances, paving the way for future innovations in the fintech space. As the Bahamas continues to adapt to evolving technological trends, initiatives like this one will be crucial in ensuring that the nation remains competitive in a global economy. The rollout of Apple Pay is just the beginning,and it will be captivating to see how it influences consumer behavior and business practices in the near future.

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