Associate – Investments Client Group - Asset Management

Role

The Global Institutional Client Group (GICG) is responsible for developing and maintaining relationships with institutional investors across the EMEA region. The Associate plays a key role in supporting these relationships by partnering with the GICG team to deliver a high standard of client service to both existing and prospective clients.

The successful candidate will interact directly with clients to understand their servicing needs and investment objectives, respond to enquiries, and provide information on Northern Trust Asset Management's products and services. The role offers broad exposure across distribution, investments, product, and operational functions, providing an excellent opportunity to develop a well-rounded understanding of the asset management industry. We are seeking a proactive, collaborative, and client-focused individual to join and strengthen the team.

Key Responsibilities

• Support Relationship Managers in delivering an exceptional client experience across institutional client relationships.
• Serve as a key point of contact for client servicing matters, ensuring timely resolution of queries and effective coordination across internal teams.
• Develop a strong understanding of clients' business objectives, investment goals, and market challenges.
• Build and maintain strong working relationships across the organisation, advocating for client needs and ensuring seamless service delivery.
• Coordinate account onboarding, cash flows, fee reviews, and client data maintenance activities with relevant business partners.
• Manage day-to-day client servicing requests and support internal stakeholders in responding to client requirements.
• Partner with Relationship Managers and the broader distribution team to understand client needs and identify opportunities to enhance processes, products, or services.
• Support projects and initiatives aimed at improving the client experience and delivering strategic business objectives.
• Coordinate client meetings, due diligence questionnaires (DDQs), requests for information (RFIs), and other client-related deliverables.
• Assist with the preparation of client and prospective client meeting materials, including presentations, briefing notes, and supporting documentation.

Knowledge & Development Opportunities

• Gain a broad understanding of asset management products, services, and distribution activities.
• Develop in-depth knowledge of institutional investors across different client segments and geographic markets.
• Work alongside experienced distribution professionals supporting both existing and prospective clients.
• Build exposure to investment specialists across multiple asset classes and deepen understanding of Northern Trust Asset Management's investment capabilities and market differentiators.
• Further develop communication, relationship management, analytical, problem-solving, and stakeholder management skills.

Skills & Experience

• 2-5 years of institutional client servicing experience.
• Minimum of 2 years' experience within the investment management or broader investment industry.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience with Salesforce and Adobe Acrobat/Adobe Writer is advantageous.

Valuable Competencies

• Strong verbal and written communication skills.
• Ability to manage multiple priorities and deadlines within a fast-paced environment.
• Proactive problem-solver with a solutions-oriented mindset and focus on client outcomes.
• Strong interpersonal skills and the ability to build effective relationships across teams and stakeholders.
• Demonstrates accountability, sound judgement, and ownership of responsibilities.
• Entrepreneurial, collaborative, and committed to continuous improvement and high-quality results.