Senior Engineer IT - End User Services

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.

Understand better who we are by visiting www.systra.in

Context

In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations. Our unique expertise is backed with a reputation built through technical excellence delivered on projects. Our fully integrated services are tailored to plan and manage projects using proven best practices. 

We are seeking applications for the position of Senior Engineer IT- End User Services at Faridabad or Noida location.

Missions/Main Duties

Responsibilities:

• L1/L2 End-User and Deskside Support
• Desktop, Laptop, Printer, and Peripheral Management
• Windows OS and Enterprise Application Troubleshooting
• Microsoft 365 / O365 Support and Administration
• Teams, Outlook, OneDrive, and SharePoint Support
• Active Directory, Azure AD / Entra ID, and Access Management
• Intune and SCCM Endpoint Management
• Network Connectivity, VPN, Wi-Fi, and Remote Access Support
• IT Asset Management and Technical Documentation
• Onboarding, Offboarding, Escalation, and Global IT Collaboration

Key Metrics (KPI's)

• End-User Support and Service Desk Operations
• Deskside Support for Hardware and Peripherals
• Windows OS and Application Troubleshooting
• Microsoft 365 / Office 365 Administration and Support
• Microsoft Teams, Outlook, OneDrive, and SharePoint Support
• Active Directory, Azure AD / Entra ID, and Identity Management
• Intune and SCCM Endpoint Administration
• Network, VPN, Wi-Fi, and Remote Access Troubleshooting
• IT Asset Management and Documentation
• Incident Management, Escalation, and Cross-Functional IT Collaboration
• Strong Communication and Customer Service Skills

Profile/Skills

Education:           Bachelor’s degree in Computer sciences or related field,

Job Experience:  3 to 5 years of relevant experience

We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure.It’s not a job - it’s a career!