ServiceNow Architect

Job Description

Are you a visionary ServiceNow Architect ready to lead enterprise-wide digital transformation? Devoteam, a premier ServiceNow Elite Partner, is looking for strategic leaders to bridge the gap between complex business challenges and elegant technical solutions.

Your main duties and responsibilities are:

• Solution Design & Implementation: Design and implement solutions tailored to the organisation's specific needs.
• Development of  ServiceNow Solutions: Partner with the product team and other stakeholders to design and implement ServiceNow solutions.
• Providing technical expertise and participating in the implementation of the  new ServiceNow functionalities.
• Documentation of ServiceNow architecture for use internally.
• Contribution to ServiceNow software releases through configuration tasks and feature delivery.
• Implementation, configuration, and maintenance of interfaces/integrations with third parties. 

Qualifications

You will be a great fit for this role if you have…

• Bachelor's/Master's degree in a technology field such as computer science or related field, or equivalent experience.
• At least 5 years of implementation experience (Developer, Lead developer) in ServiceNow.
• Experience with architecture design of the ServiceNow Platform and ITSM at least 2 years.
• CTA or aspiration to achieve CTA.
• Experience with scripting or programming (JavaScript, SQL, DB).
• Deep knowledge of CMDB and CSDM (Common Service Data Model) to ensure data is structured correctly across the platform.
• Project management skills.
• Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.
• Presales support and the ability to help scope projects, estimate effort, and create SOW (Statements of Work).
• Solid communication skills, ability to clearly articulate complex ideas and technical designs.
• Fluent English, German is a plus.
• Experience with organizing, coordinating, leading and managing technical work of 3-15 consultants (developers, testers, BAs).
• Experience with C-level stakeholder communication and reporting.

Additional Information

Benefits and perks:

• 5 weeks of vacation per year (= 1 week extra).
• 4 “My Days” per year.
• Hybrid office.
• Flexible working hours.
• Udemy for business account.
• Meal allowance up to 32.000 CZK/year (129,50 CZK/day).
• Cafeteria 1200 CZK/month (MultiSport Card available).
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet).
• Employee Referral Program.
• Sabbatical leave.
• Repurchase of hardware.

Moreover, we offer:

• Above standard working equipment.
• Snacks and breakfasts in the office.
• Company events and team buildings.
• Gifts for work anniversaries, promotion or childbirth.
• Friendly and open culture.

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations.
• Trust and autonomy, with no micro-management.
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries.
• Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc.
• Opportunities to attend conferences to keep skills up-to-date.
• Working on a variety of projects for a broader range of experience.
• Adoption and utilization of evolving IT technologies.
• Usage of AI tools and access to elaborate, tailored AI training.