IT Specialist

THE OPPORTUNITY

The IT Specialist performs Tier 1 and 2 network, systems, and phone support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, routers, switches, VTCs, phones, laptops and other IT Specialist systems. The IT Specialist must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations. This position requires strong troubleshooting, analytic and diagnostic skills, along with good communication abilities. The IT Specialist must have comprehensive knowledge of Government hardware, software, and network components. The IT Specialist is responsible for creating monitoring reports and managing equipment logs, as well as ensuring the functionality of links. This position coordinates IT administration and performance requirements with other members of the networking and systems team as well as identifies, analyzes, and documents long-range requirements, and administers resources related to the enterprise network. The IT Specialist shall prepare technical implementation plans that provide integrated solutions, including actions, milestones, timelines, and critical paths required for complete solutions. 

HOW YOU'LL MAKE AN IMPACT

• Provide installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN routing and switching infrastructure hardware and software including network hardware and software.
• Provie installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN systems infrastructure hardware and software including PC hardware and software.
• Configure, install, operate, maintain, defend, troubleshoot, and repair LAN/WAN capabilities, including point-to-point circuits, satellite connectivity, dedicated Internet connections, and broadband Internet connections including necessary additions and changes to associated routers, switches, and encryption devices.
• Configure, operate, maintain, defend, troubleshoot, and repair LAN PORs.
• Configure, operate, maintain, defend, troubleshoot, and repair IT infrastructures, including necessary additions and changes to associated routers, switches, external USSOCOM and commercial provider circuits and encryption devices. 
• Configure, operate, maintain, defend, troubleshoot, and repair the Virtual Local Area Network (VLAN) architectures of USSOCOM, its Component Commands, TSOCs, and deployed forces.
• Provision, operate, manage, and monitor LAN/WAN Virtual Private Network (VPN) services to securely connect remote elements and mission partners over the SIE and shared public IP networks, while ensuring compliance with applicable DoD, Defense Intelligence Agency (DIA), DISA, United States Cyber Command (USCYBERCOM), and USSOCOM policies, procedures, regulations, and directives.
• Troubleshoot LAN/WAN voice, data, and transmission networks and evaluate the effect of architectural changes on them.
• Collaborate and coordinate with external Government and commercial circuit providers to expedite the restoration of circuit outages.
• Provide mobile device support
• Provide CSfC kit support
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

SKILLS THAT DRIVE SUCCESS

• High school diploma with a minimum of 6 years of relevant experience or equivalent education and experience
• Active DoD TS/SCI clearance required
• Solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.
• Comprehensive knowledge of Government hardware, software, and network components.
• Strong troubleshooting, analytic and diagnostic skills, along with good communication abilities
• Security+CE or equivalent required
• CCNA required

WHAT SETS YOU APART

• ITIL Foundations V5

WHY YOU'LL LOVE IT!

• Be a leader in providing the highest level of customer experience excellence in a fast past and exciting environment 
• Iron Bow is rapidly growing and with growth comes opportunity for all.  There is palpable energy and momentum across the company that is easy to tap into and be inspired by. 
• Be a part of organizational transformation.  Now’s the time to join.  Iron Bow is redesigning the customer and employee experience.  This new approach elevates all and truly enables success. 

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $85,000 - 100,000. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.

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