Workplace Experience Specialist

Workplace Experience Specialist

The Workplace Experience Specialist is the heartbeat of the Oakland office — the person who makes it feel like a place people want to be. This role owns the day-to-day operations, guest experience, and event coordination that keep our Oakland office running smoothly and reflecting the MISUMI Americas brand at its best.

Reporting to the Chief of Staff, this is a highly visible role that touches every part of the company. The right person is proactive, organized, and genuinely energized by creating exceptional environments and experiences for the people around them. They operate with ownership and care, handle logistics seamlessly, and build the kind of workplace culture that makes MISUMI Americas a great place to work and visit.

The position will require travel of up to 25 percent as needed.

Areas of Responsibility: Essential Functions

Office Operations

• Owns the day-to-day operations of the Oakland office — reception, meeting room readiness, AV setup, and catering.
• Partners with teams in advance when they plan to use the space for onsites or team gatherings, coordinating room availability, arrangements, and logistics.
• Handles incoming and outgoing mail, packages, and deliveries; manages package storage and timely forwarding to employees.
• Maintains a full inventory of office supplies and manages upkeep of office aesthetics, plants, and decorations.
• Coordinates office maintenance, repairs, janitorial services, and safety inspections.
• Serves as primary contact with Property Management for all annual inspections and ad-hoc requests.
• Ensures workplace health and safety protocols are followed; maintains emergency preparedness kits and evacuation plans.
• Manages office groceries, kitchen stocking, and weekly refrigerator and snack cleanup.
• Coordinates lunch ordering for employees on in-office days and manages office budget, invoices, and reporting.

Guest Experience

• Champions a world-class guest experience for every visitor to the Oakland office.
• Arranges transportation, accommodations, dining, and activities for visiting team members and guests.
• Builds preferred vendor relationships to consistently deliver exceptional hospitality.
• Develops guides, internal memos, and manages communication channels to support local employees and their visitors.

Event Coordination

• Leads the planning and execution of local MISUMI Americas events — team gatherings, happy hours, holiday celebrations, and office kickoffs.
• Partners with other office coordinators for large cross-office events.
• Works directly with managers to design onsite experiences tailored to their team's needs, including leadership meetings and team kickoffs.
• Builds the SOPs and feedback loops that make each event better than the last.
• Manages local partnership programs and employee perks.

Culture & Employee Experience

• Shapes the Oakland office into a place that reflects MISUMI Americas' values and brand — visually, culturally, and operationally.
• Serves as the welcoming point of contact for new team members; supports onboarding and integration.
• Manages office access and badge administration.
• Sources and procures gifts for company customers, partners, and investors for special occasions.
• Drives seasonal and community engagement programs that strengthen the team.
• Assesses and redesigns space needs as required; collaborates with IT on equipment and infrastructure.

Vendor Management

• Maintains and grows the office's vendor ecosystem — managing contracts, renewals, and performance reviews.
• Builds preferred vendor relationships across key event and operations categories.
• Prepares monthly expense reports and keeps digital records organized and current.

Desired Traits: Distinguished skills, abilities, features, character, and quality.

• 3+ years of experience in office operations, workplace experience, executive support, or a related role.
• Exceptional organizational skills and attention to detail — you manage multiple priorities without dropping the ball.
• A proactive, service-oriented mindset — you anticipate needs before they become problems.
• Strong interpersonal skills and a warm, professional presence with employees, guests, and vendors alike.
• Experience coordinating events of varying scale, from small team gatherings to large company-wide celebrations.
• Comfort with ambiguity and change — MISUMI Americas is a fast-moving, growing organization and this role evolves with it.
• Proficiency with productivity and communication tools (Slack, Google Calendar, expense platforms).
• Experience managing vendor relationships and office budgets is a plus.
• A genuine passion for building culture and creating environments where people do their best work.

All employees are expected to maintain and contribute to the QMS.

Benefits include, but are not limited to:

• Comprehensive medical and dental coverage
• 401(k) plan
• Generous PTO and leave programs

The salary range for the role is $85,000 - $110,000 per year, depending on experience.