Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we’re hiring for a Client Development Manager who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we’re building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we’ve designed, built and launched an entirely new product category and we’re disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We’ve achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding ourClient Developmentteam to support this growth!

We’re hiring for an experienced Client Development Manager. In this role, you’ll be responsible for building and maintaining strong relationships amongst Relay’s existing customer base to deliver expansion revenue with a solution-oriented sales approach via upsell and cross-sell strategies.  Long-term customer success is a key first principle for Relay, and you will work closely with Marketing, Business Development, Product and Operations to balance business and customer needs. This role requires an individual who thrives at relationship building (internal and external), who is detail-oriented and analytically minded, and who seeks to deeply understand our product and underlying technology.  

Relay has experienced exponential growth over the past several years, and the ability to operate effectively in a fast-paced (and often ambiguous) environment is a must.

This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office, 2 days remote, and will involve approximately 30% travel.

What we look for:

Relay’s Client Development Manager is obsessed with customer experience, believes no detail is too small, and is excited to multitask & drive simultaneous efforts. You will work closely with Relay’s sales, customer success and go to market teams 

What you will do:

• Deeply understand Relay’s product offerings and industry trends in key verticals
• Manage a portfolio of Enterprise and Mid-Market customer accounts
• Achieve and strive to exceed quota targets and drive optimal net revenue retention
• Communicate regularly with key client stakeholders to develop a deep understanding of their needs, use cases, and pain points
• Build strong internal relationships (especially with Customer Success and Operations) to ensure our customers have a smooth experience and derive maximum value from Relay
• Gain proficiency with our CRM and the full sales tech stack
• Periodically travel to events to meet customers, cultivate relationships, generate new pipeline
• Work with a close-knit team of talented experts who will challenge you and support you in your professional growth

What you will bring to this role:

• Bachelor’s degree in business or related, or equivalent work experience
• Looking for a minimum 2+ years of Client Development, Account Manager or Account Executive experience
• Proven track record of exceeding quota targets
• Enterprise/SaaS Sales experience is highly preferred
• Strong organizational skills and self-driven work ethic
• Excellent analytical and communication skills - you’re able to provide clear and concise guidance through emails, over the phone, online meetings, and in-person
• Experience in successfully cultivating client relationships with all levels of seniority
• Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes
• Ability to thrive and react to changing business needs within a startup environment
• You are hungry and humble with a balance of confidence and relentlessly curiosity
• You are a hard worker with a strong sense of urgency
• You are a team player and FUN to work with!

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. 

We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).

It’s truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you’ll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more.
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role