Client Success Senior Manager - Consumer Lending Client Success

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

If you're looking for your next opportunity to make a meaningful business impact across the consumer lending industry, bring business expertise to FICO's Scores division, where you will partner with North American lenders helping them grow and serve customers. FICO's Scores unit is home to the world's #1 credit score – the FICO® Score – that powers over 10 billion decisions each year.

What You’ll Contribute

• Own post-sale relationships for an assigned portfolio of clients and partners, serving as primary point of contact and trusted advisor across B2B Scores verticals.
• Identify key client stakeholders, business pain points, and expansion opportunities within client organizations. Partner with the Scores Sales organization on solution design, pricing changes and commercial alignment that optimize client return on investment.
• Maintain existing revenue by driving adoption, correct usage and operational stability across FICO Score solutions.
• Proactively identify risks to renewal, usage or client experience, and lead mitigation plans across internal teams.
• Monitor application and transactional activity to identify material changes impacting revenue and drive resolution with business operations and revenue accounting.
• Understand client and partner commercial agreements and contractual levers. Explain and reinforce contract terms to ensure compliant usage and correct downstream billing and operational processes.
• Deliver product usage analysis, client insight and operational readiness to support expansion and upsell motions.
• Communicate and showcase new product features and enhancements to clients and partners.
• Support change-management planning to avoid disruption to client experience during product or operational changes.
• Partner with Finance to ensure invoicing accuracy and lead resolution of billing and usage discrepancies.
• Represent client needs to Product and influence Line of Business roadmap priorities.

What We’re Seeking

• Bachelor’s degree required; advanced degree a plus.
• Experience managing post-sale relationships with complex, high-value clients and partners, including identifying expansion and business development opportunities in B2B software, analytics, banking, financial institutions or data licensing environments.
• Ability to present a clear and influential value proposition to clients, linking product usage, workflows and systems to client needs and environments.
• Working familiarity with how FICO Score solutions and API integrations connect with client systems, including legacy core banking environments, sufficient to partner with technical teams and explain integration considerations to clients.
• Understanding of banking compliance, credit risk, portfolio management and lending workflows to uncover opportunities for further product adoption (preferred).
• Strong understanding of commercial agreements, licensing models and revenue drivers.
• Ability to analyze usage, transactional and revenue data to identify risks and opportunities.
• Experience owning billing accuracy and discrepancy resolution for recurring-revenue accounts, including managing renewals and retention.
• Excellent communication and stakeholder management skills, including the ability to engage senior client leaders and build alignment across risk, legal, technical and business stakeholders.
• Proven ability to influence without direct authority in a matrixed, cross-functional environment with Sales, Finance, Support and Product teams, including supporting change-management efforts.
• Strong organizational, prioritization and follow-up skills with a customer-first mindset.
• Ability to travel roughly 25%.

Our Offer to You

• An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $112,000 to $176,000 with this range reflecting differences in candidate knowledge, skills and experience.

#LI Remote

#LI-CH1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy