Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Compensation Overview

$93.5k - $115.3kAnnually

Senior

Denver, CO, USA

The position is based in Denver, CO, and is targeted towards exceptional talent in that area.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Minimum 5+ years experience working at a SaaS company.
  • Strong presentation, meeting facilitation, and written communication skills.
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
  • Willingness to travel to customer locations and team offsites.
Responsibilities
  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
  • Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
Desired Qualifications
  • Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
  • Experience and comfort interacting with and influencing C-level executives.

Dialpad offers an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. This platform allows businesses to understand conversations as they happen and improve customer interactions. Dialpad distinguishes itself from competitors with its fast-paced product innovation and strategic partnerships, such as its collaboration with the Sacramento Kings basketball team. The company's goal is to utilize AI to enhance customer service and sales processes for a wide range of businesses.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's $300M ARR showcases its strong market position and growth potential.
  • The Surfboard acquisition enhances workforce management capabilities, attracting enterprise clients.
  • Recognition as Google Cloud Technology Partner of the Year boosts credibility and reach.

What critics are saying

  • Integration challenges from Surfboard acquisition may disrupt service delivery.
  • Rapid innovation pace could lead to quality control issues affecting customer satisfaction.
  • Dependence on partners like Google Cloud may pose risks if strategic directions change.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration.
  • Dialpad's continuous innovation outpaces many competitors in the communications industry.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
SaaStr
Feb 11th, 2025
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At SaaStr AI Day 2025, Jim Palmer, Dialpad's Chief AI Officer (and co-founder of TalkIQ, which Dialpad acquired), shared the tactical playbook they used to build and scale their AI capabilities.

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Lyte Fiber, a Texas-based fiber internet service provider, has partnered with GOCare and Dialpad to revolutionize its customer experience.

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Telecom Reseller
Nov 14th, 2024
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency

SAN FRANCISCO, CA - November 12, 2024 - Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service.

Linqto
Oct 22nd, 2024
Dialpad News: Dialpad Hits $300 Million In Annual Revenue

In addition to this financial success, Dialpad has announced the acquisition of Surfboard, a workforce management company, as part of its strategy to offer more integrated solutions within its platform.