Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Join our Xylem Team!

Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

The Service Manager will be responsible for managing the overall service activities within the field service branch that covers North and South Carolina. This role involves leading a team of service professionals, developing and implementing service procedures, and ensuring compliance with industry standards and regulations. The Service Manager conducts regular audits, reviews service data, and collaborates with other departments to address service issues and drive continuous improvement. Key responsibilities include driving a safety-oriented work culture, managing service documentation, maintaining the staffing schedule, providing training and development opportunities for staff, and reporting on service performance to the customer and senior management. 

Services provided by our AQUA pro professionals (Employees) include:

Water One® Solutions
Carbon Services
Ion Exchange
Membrane
Municipal Odor/Corrosion Control
Sanitization using Ozone and Chemicals
Deionization
Shutdowns, Turnarounds & Planned Maintenance

We offer a full benefits package to include Flex Time Off, health, dental, vision, investment savings plan, and other additional miscellaneous benefits

Staff Management:

• Hire, train, and evaluate service technicians

• Create work schedules and assign tasks to team members

• Provide guidance and support to team members

• Address and resolve any employee issues or conflicts

Customer Service:

• Ensure high levels of customer satisfaction by addressing any concerns or complaints

• Develop and maintain strong relationships with customers

• Collaborate with sales team to identify and pursue new service opportunities

Inventory Management:

• Monitor and maintain inventory levels of service parts and equipment

• Coordinate with procurement team to order necessary supplies

• Conduct regular inventory audits to ensure accuracy and minimize waste

Budgeting and Cost Control:

• Develop and manage service department budget

• Identify and implement cost saving measures

• Monitor expenses and ensure they are within budget guidelines

Quality Control:

• Establish and maintain quality assurance standards for service department

• Conduct regular inspections and audits to ensure compliance

• Implement corrective actions as needed to improve service quality

Safety and Compliance:

• Ensure service department follows all safety regulations and guidelines

• Develop and implement safety training for service technicians

• Stay up-to-date on industry regulations and make necessary adjustments to comply

Reporting and Communication:

• Prepare and present regular reports on service department performance

• Communicate regularly with upper management on service operations and any issues or concerns

• Collaborate with other departments to improve overall company performance.

Team Management:

• Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.

• Conflict Resolution: Ability to address conflicts within the team professionally and constructively.

• Motivational Skills: Inspire and motivate team members to achieve their best.

Adaptability:

• Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.

• Decision Making: Make informed decisions based on organizational goals and guidelines.

High Impact Behaviors:

• Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.

• Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.

• Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.

Qualifications:

• Preferred - Bachelor’s degree in Business Administration

• Supply Chain Management (4) years experience, with at least 1 year experience as a people manager or equivalent work experience

• In-depth understanding of inventory management principles and practices.

• Experience with developing and implementing inventory management policies and procedures.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Proficiency in inventory management software and systems.

Xylem does not provide visa sponsorship for this position

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Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.