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TJX

Runs off-price clothing and home goods stores

Customer Experience Coordinator

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeGambrills, MD, USA$16.25 - $16.75 /hrIn-person

About the Job

Requirements

  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Able to multitask.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Work effectively with peers and supervisors.
  • Able to train others.
  • At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

  • Promote an excellent customer experience by overseeing front-of-store Associates and ensuring prompt, courteous service and promotion of loyalty programs.
  • Lead by example by engaging and interacting with customers and maintaining a clean, organized store.
  • Create a positive internal and external customer experience.
  • Promote a culture of honesty and integrity and maintain confidentiality.
  • Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
  • Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
  • Address customer concerns and issues promptly.
  • Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
  • Communicate priorities and progress accurately and effectively with management and Associates.
  • Provide and accept recognition and constructive feedback.
  • Partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to labor laws, policies, and procedures.
  • Promote credit and loyalty programs.
  • Support and participate in store shrink-reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.
  • Perform other duties as assigned.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Framingham, MA
Founded
1987

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