Inside Sales Representative

About Us

Pioneer Industrial Corporation specializes in sourcing, manufacturing, and servicing industrial equipment across refining, oil and gas, power, chemical, petrochemical, pulp & paper, food & beverage, and pharmaceutical sectors. Our wide range of equipment includes Pressure Relief Valves, Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications.

Visit our Website: pioneerindustrial.com

Responsibilities & Qualifications

Responsibilities:

Quotations and Order Processing

• Prepare and enter quotations, sales orders, and purchase orders for products and services.
• Work closely with the Outside Sales team, valve, gasket, and pump shops to ensure accurate and timely order processing.
• Answer incoming calls, respond to emails, and address customer inquiries, concerns, and complaints in a timely manner.
• Build effective relationships and trust with customers through active listening and understanding of their needs.
• Follow up and expedite customer orders as needed, ensuring customer satisfaction.
• Collaborate with vendors on purchase orders, maintaining effective communication channels.
• Maintain both digital and physical files accurately to ensure easy retrieval of information.
• Provide backup support for other Inside Sales representatives during their absence.
• Complete required training to gain knowledge of the company's product lines.
• Perform other related duties as assigned by management.
• Be punctual with a strong attendance record.

Qualifications:

• Minimum of 3 years of industry experience is preferred.
• High School Diploma or equivalent.
• Self-motivated and a self-starter with excellent communication, time management, and organizational skills.
• Strong basic math skills, high attention to detail, and the ability to multitask.
• Good computer skills, including proficiency in Microsoft Office.
• General office functions knowledge and a typing speed of at least 35 words per minute.

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Pioneer Industrial is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.