Giant Eagle

Operates supermarkets and pharmacies delivering value

Support Associate - Technology & Data Center

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timePittsburgh, PA, USANo salary listed

About the Job

Requirements

Two to four years of customer service or Information Technology experience.
Familiarity with ServiceNow, Grafana, SolarWinds, and Aruba Central software.
Ability to work on-site in a 7x24x365 data center environment.

Responsibilities

Provide first-line systems support and customer service for technology hardware, software, and process issues; document, troubleshoot, resolve, or escalate customer problems according to documented procedures.
Monitor, maintain, and troubleshoot IT infrastructure and data communications, including LAN/WAN, routers, switches, servers, and data center systems, to ensure network availability, security, and performance; perform diagnostics, resolve incidents, coordinate with vendors and service providers, and follow network standards and telecommunications procedures.
Maintain operational and facility security and continuity by managing system shutdowns, monitoring alarms and access controls, responding to security incidents, meeting schedules and deadlines, completing shift turnovers, opening incidents and callouts as required, and promptly reporting actual or potential issues to appropriate teams or management.
Learn new technologies and expand knowledge of current technologies by exploring the knowledge base, leveraging Level 2 Analysts, and using the lab environment.
Communicate system outages and issue statuses to IS and business leaders clearly and promptly.

Desired Qualifications

Two to four years of experience working in a call center, retail environment, or IT Dock.

Job Summary

Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.

THIS ROLE IS ON-SITE WORK MODEL AT OUR CRAFTON DATA CENTER LOCATION:
735 Beechnut Drive Pittsburgh, PA 15205
THE WORK SCHEDULE IS:
Monday: 7 AM - 7 PM
Thursday: 7 AM - 7 PM
Friday: 7 AM - 7 PM
Saturday: 10 AM - 2 PM

Job Description

Experience Required: 2-4 years of customer service or Information Technology

Experience Desired: 2-4 years working in a call center, working in a retail environment or IT Dock.

Experience Desired: Familiarity with ServiceNow, Grafana, SolarWinds, and Aruba Central software

Education Desired: Bachelor's degree

Job Responsibilities

THIS ROLE IS ON-SITE WORK MODEL, THE WORK SCHEDULE IS Monday, Thursday, Friday (7 AM - 7 PM), Saturday (10 AM - 2 PM)
Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures
Monitor, maintain, and troubleshoot IT infrastructure and data communications (LAN/WAN, routers, switches, servers, and data center systems) to ensure network availability, security, and performance; perform diagnostics, resolve incidents, coordinate with vendors and service providers, and follow network standards and telecommunications procedures.
Ensure operational and facility security and continuity by managing system shutdowns, monitoring alarms and access controls, responding to security incidents, meeting schedules and deadlines, completing shift turnovers, opening incidents and callouts as required, and promptly reporting actual or potential issues to appropriate teams or management.
Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment
Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
Ability to work onsite in a 7x24x365 data center environment.

About the Company

Giant Eagle

Operates supermarkets and pharmacies delivering value

Giant Eagle operates a chain of supermarkets and pharmacies, selling groceries, household items, and health-related products through its Giant Eagle and Market District stores as well as its pharmacies. Its main product is everyday groceries and pharmacy services, delivered through in-store shopping and services that may include prescription filling and related health support. The company focuses on serving guests with quality, service, and everyday value, guided by its Core Values and a mission to care for team members and communities. It differentiates itself by being a large, family-operated business with decades of community roots and a culture centered on compassion, care, and respect. Its goal is to nourish life’s moments by leading in quality, service, and value, while supporting its team members and communities and growing together.

Company size: 10,001+
Company stage: Acquired
Total funding: Not listed
Headquarters: Pittsburgh, PA
Founded: 1931

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