Emergency Veterinary Receptionist

• Welcome clients and patients with warmth, empathy, and professionalism.
• Answer multi-line phones and appropriately prioritize urgent and emergency calls.
• Coordinate emergency walk-in arrivals and communicate with the medical team.
• Collect accurate client information, patient histories, and medical records.
• Provide updates and communicate next steps with clients while navigating sensitive situations.

• Coordinate patient flow between reception and the medical team.
• Prepare estimates, process invoices, collect payments, and handle financial transactions accurately.
• Assist with prescription requests and medication or food pickups.
• Maintain accurate electronic medical records and client documentation.
• Keep the reception area organized, welcoming, and professional.

• Work closely with emergency veterinarians, veterinary technicians, assistants, and hospital leadership.
• Support fellow team members during busy emergency periods.
• Adapt to changing caseloads while maintaining a positive, solution-oriented approach.

• Previous experience as a Veterinary Receptionist, Veterinary CSR, Client Service Representative, Medical Receptionist, or Customer Service Professional.
• Veterinary hospital experience strongly preferred; emergency, specialty, urgent care, or human healthcare experience is a plus.
• Excellent communication, customer service, and conflict-resolution skills.
• Strong organization, attention to detail, and multitasking abilities.
• Comfortable using computers, scheduling software, and electronic medical records.
• Ability to prioritize competing responsibilities while maintaining accuracy.
• Compassionate, dependable, and team-oriented with a genuine interest in helping people and their pets.

Weekend Overnight Schedule

• Consistent three-night schedule.
• Dedicated weekend overnight coverage.
• Opportunity to support a 24/7 emergency and critical care hospital.
• Eligible overnight and weekend shift differentials may apply.

• Standing and walking for extended periods.
• Moving between reception, treatment, and client areas.
• Assisting with pets weighing up to 50 pounds, with assistance when appropriate.
• Working around animals of varying sizes, temperaments, and medical conditions.
• Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids.
• Remaining calm and professional during emotionally difficult situations involving sick or injured pets.