MyMichigan Health

Boutique insurance agency for employee benefits

Medical Assistant - Urgent Care

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeAlma, MI, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
An active Medical Assistant certification or licensure is required, including an accepted Medical Assistant credential or the listed equivalent credentials.
Basic Life Support certification is required within three months of hire or transfer.
Must successfully complete the coursework and certification for drug and alcohol testing within 90 days of hire.
Computer skills, including basic knowledge of electronic medical record systems and Microsoft Office, are required.
Must be able to wear personal protective equipment, including latex materials or an appropriate substitute when required.
Must be able to move about the facility and perform the job functions, with or without an assistive device.
Vision and hearing, with or without assistive devices, are required for the work.
Must be able to sit, stand, walk, and make frequent postural changes, including stooping, kneeling, or crouching.
Must follow bloodborne pathogen and tuberculosis testing requirements and be able to work around potential infectious materials.
Must be able to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake during work.
Dexterity is required for handling, reaching, grasping, fingering, and feeling, including repeated movements.
Must meet the physical demands of occasionally lifting or carrying 21–50 pounds, frequently handling 20 pounds and walking, standing, pushing, or pulling, and constantly handling 10 pounds.
Must maintain patient confidentiality and protect patient rights in compliance with the Health Insurance Portability and Accountability Act.
Must comply with company and departmental protocols and applicable Occupational Safety and Health Administration, Michigan Occupational Safety and Health Administration, Clinical Laboratory Improvement Amendments, Joint Commission, and Federal Motor Carrier Safety Administration requirements.

Responsibilities

Greet patients and families; take vital signs; obtain and review medical, social, surgical, and medication histories and allergy information; prepare patients for examination; perform in-office laboratory procedures such as urinalysis, pregnancy testing, strep screening, and tuberculosis testing; report results to providers; and explain testing, procedures, and follow-up care to patients.
Perform Department of Transportation and non-Department of Transportation drug and alcohol testing in accordance with company protocols and federal guidelines.
Perform or assist with provider-ordered procedures and testing, including electrocardiograms, vision testing, dressing changes, and orthopedic casting laboratory splints.
Document patient information accurately in medical records according to current guidelines.
Prepare and clean patient areas, set up equipment and rooms for procedures, dispose of contaminated supplies, and sterilize medical instruments.
Provide patient assessments as appropriate to the scope of practice.
Call previously seen patients to evaluate progress and communicate laboratory or radiographic interpretation results.
Demonstrate competency in procedures as required by the practice, including venipuncture, splinting, electrocardiograms, vision testing, dressing changes, respirator fit testing, and drug and alcohol testing.
Learn and maintain knowledge of respirator types and proper respirator fitting in accordance with Occupational Safety and Health Administration regulations when performing respirator fit testing.
Complete practice tasks such as specialist and primary-care referrals, electronic medical record tasks, patient result notifications, prior authorizations, and communications with companies or workers’ compensation representatives.
Perform Clinical Laboratory Improvement Amendments testing, maintain quality-control logs, and calibrate equipment according to practice protocols.
Perform autoclave procedures according to policy and maintain a clean, sterile, and safe environment.
Travel to other urgent care locations when mutually agreed upon with the employer and practice manager.
Perform clerical duties as needed, including completing insurance forms and correspondence, arranging hospital admissions, answering calls, and updating or filing patient records.
Order medical, pharmacy, and office supplies as required.
Complete all electronic medical record tasks in a timely manner.
Demonstrate behavior consistent with the organization’s mission, vision, and values and meet the needs of internal and external customers.
Perform other assigned duties.
Demonstrate competency in Microsoft Windows and participate in additional learning opportunities offered by the organization when required.

Desired Qualifications

Completion of a Medical Assistant program through an accredited organization is preferred.
Previous experience as a medical assistant is preferred.
Experience in an emergency department, urgent care, occupational health setting, or medical practice is preferred.

Summary

*Eligible for a $2,500 Sign On Bonus for a two year commitment!*

This position is an integral part of the urgent care team and requires the ability to work effectively with Providers and ancillary staff to deliver high quality, compassionate patient care.

Under direct supervision of the provider, or LPN/RN, will be responsible for assisting with patient assessment, care, and education of patients in the urgent care/occupational health setting. This position must have basic knowledge of specialty and/or primary care symptom management to be able to assess, plan, and assist with delivering timely and appropriate care, especially in emergent situations.

This position will assure compliance with all the policies/procedures of MyMichigan Health, Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies.

May also perform general office duties (keyboarding, filing, telephone, computer and office equipment) as required by the practice. The expectations outlined in this job description may vary slightly depending on the practice.

Responsibilities

(50%)* Greets patients and/or family, takes vital signs, obtains/reviews medical, social, surgical and medication history, and allergy information. Prepares patient for examination, performs procedures (in office labs: urinalysis, pregnancy testing, strep screens; TB testing, etc.) and reports results to providers. Communicates information regarding testing, procedures and follow up care to patient in a clear, concise and professional manner.

(20%)* Accurately performs Department of Transportation (DOT) and non-DOT Drug drug and alcohol testing services, adhering to company protocols and federal guidelines.

(10%)* Performs and/or assists with special procedures and testing per provider order. Such as electrocardiogram (EKG) , vision testing, dressing changes, Orthopedic Casting Lab (OCL) splints.

(10%)* Accurately documents all patient information in the medical record according to current guidelines.

(10%)* Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES:

Provides a complete patient assessment, as indicated within the scope of the practice.

Places and receives calls to previously seen patients to evaluate patient progress, gives results of laboratory or radiographic interpretations

Based on the practice, may be required to: demonstrate competency to assist with procedures such as, but not limited to venipuncture, OCL splinting, EKG, vision testing, dressing changes, respirator fit testing, drug and alcohol testing. .

Respirator Fit testing requires the ability to learn and maintain knowledge of various mask types and proper mask fitting according to Occupational Safety and Health Administration (OSHA) regulations.

Completes daily tasks as outlined by the practice, such as referrals to specialists and/or primary care, Electronic Medical Record (EMR) tasks, patient result notification, prior authorizations and communication to companies and/or workers compensation as appropriate.

Complies with company protocols, organizational departmental policies and protocols, local, state Michigan Occupational Safety and Health Administration (MIOSHA), and CLIA, Joint Commission, Federal Motor Carrier Safety Administration (FMCSA) guidelines while conducting daily duties.

Performs CLIA testing and maintains quality control logs. Calibrates equipment based on practice protocols.

Performs autoclave procedures according to policy.

Maintaining a clean, sterile and safe environment. If mutually agreed upon by employer and practice manager, must have the ability to travel to other urgent care locations. .

Maintains a high level of confidentiality and ensures patient’s rights in accordance with proper procedures and in compliance with Health Insurance Portability Accountability Act (HIPAA).

May be asked to perform clerical duties – filling out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient’s medical records. Ordering of supplies and medications.

This position may be required to order all medical, pharmacy supplies, and office supplies.

Ensures all EMR Tasks are completed in a timely manner.

Demonstrates a commitment to meet/exceed the needs of the customer, both internal and external. Demonstrates behavior consistent with the MyMichigan Health mission, vision and values.

Performs other duties as assigned.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

BLS - Basic Life Support Required Within 3 months of hire or transfer

MA CERT - Medical Assistant Required

As required by Medicare and Medicaid Services (CMS) to be employed through MyMichigan Health all Medical Assistants must possess one of the following active certification/licensure:

Registered Medical Assistant (RMA) through American Medical Technologist (AMT)
Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
OR equivalent Medical Assistant Credential such as (Certified Clinical Medical Assistant CCMA, etc.). Prefer completion of a Medical Assistant program through an accredited organization.
Medical First Responder, Emergency Medical Tech Basic/Specialist, or Paramedic though the State of Michigan. Registered Radiologic Technologist through American Registry of Radiologic Technologists (ARRT).

Required Education

Education: High School Diploma or GED

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Must be able to successfully complete the course work and certification for drug and alcohol testing within 90 days of hire.

Excellent interpersonal skills needed to communicate successfully to internal and external customers.

Previous experience as a medical assistant preferred.

Computer skills, including basic knowledge of EMR systems and Microsoft Office.

Previous experience in an emergency department, urgent care or occupational health setting and/or medical practice.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.

Equivalent Experience and Other Comments (Education)

Other Comments

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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