Head of Technical Customer Support - f/m/d

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

PALFINGER Iberica is a market leader in the region, with 5 own locations across Spain and Portugal and over 230 employees, delivering outstanding service and customer experience.

Join us and become part of a dynamic environment offering excellent opportunities for personal and professional development.

Your Impact

As Head of Technical Customer Support – Iberia, you will report directly to the Managing Director of PALFINGER Iberica and take full ownership of aftersales technical excellence across the region.

This is a strategic leadership role where your expertise will directly influence customer satisfaction, service quality, and overall business performance. Success in this position requires strong leadership, a clear focus on delivery of results, solid business acumen to drive performance, and a strong customer focus. You will also play a key role in driving technical innovation, developing high-performing teams, and strengthening our service network.

YOUR RESPONSIBILITIES

• Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture
• Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio
• Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management
• Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network
• Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams

YOUR QUALIFICATIONS

• Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)
• 10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors
• Experience in leading and developing high-performing technical teams with proven track record of delivering results (strong leadership capabilities are mandatory)
• Deep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment
• Experience working with multiple stakeholders and driving cross-functional collaboration.Fluent in Spanish and English, both written and spoken, Portuguese is a plus

WE OFFER     

• A strategic and hands-on role within a dynamic HR team focused on learning, collaboration, and continuous development
• The opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence
• Active involvement in local, regional, and global HR initiatives within a multicultural and international environment
• A competitive salary package tailored to your experience, along with medical insurance and other attractive benefits
• Access to the “Inspiring Benefits” platform, offering exclusive discounts and perks to support your well-being and lifestyle

Curious about this position or want to learn more? Reach out.