In PersonThe description says the position works at the Eek location, while the ATS location is Napaskiak.
Automotive Service & RepairService Advising & Estimating
About the job
Requirements
Be familiar and proficient with all processes and procedures of the computer system required for service and parts management.
Be able to assist in diagnosing problems accurately and clearly describe them on work orders.
Maintain up-to-date technical qualifications and training certificates.
Responsibilities
Provide customer service to internal and external customers and employees during all interactions.
Provide administrative support for mechanics/welders and assist in maintaining an efficient service shop.
Communicate estimated costs and completion times to customers, and offer additional services by identifying service specials or additional work needed.
Set customer expectations appropriately by avoiding commitments that cannot reasonably be met.
Determine correct parts for work orders, submit purchase requests, receive parts shipments, and document all parts transactions.
Assign work orders to mechanics/welders based on skill level and current resource utilization.
Review work-in-progress to ensure quality and timeliness.
Occasionally assist mechanics/welders when they have difficulties performing service work.
Notify customers promptly of changes, delays, or additional work needed.
Perform cashier functions and forward necessary paperwork to the accounting department.
Follow procedures efficiently and maintain records of customer-paid, warranty, work-order, and work documents with accounting to ensure compliance.
Handle customer complaints by showing empathy, maintaining a positive attitude, giving special attention to repeat repairs, and ensuring commitment to correcting the situation.
Attend assigned training programs.
Perform other duties as assigned.
Description
This is a Full-time position
Coastal Villages Region Fund (CVRF) is currently accepting applications for a Service Writer to work at our Eek location. The primary job responsibilities for this position include, but are not limited to, supporting Community Service Centers (CSC) and their Mechanic/Welders (M/W) by providing exceptional customer service to community members and staff, producing quotes in a timely manner, and effectively communicating diagnostic information obtained from the M/Ws to the customers. This position is also responsible for maintaining accurate and organized records, tracking parts orders, and ensuring that constant contact during repair processes is kept with customers.
PRIMARY RESPONSIBILITIES
• Provide superior customer service to internal and external customers and employees by modeling exceptional customer service behavior during all interactions
• Provide administrative support for M/Ws and assist in maintaining a smooth running, efficient service shop with a high degree of customer satisfaction
• Be familiar and proficient with all processes and procedures of the computer system required for service and parts management
• Assist in diagnosing problems accurately and clearly describe them on work orders
• Clearly communicate to customers the estimated costs and completion times of work being provided, as well as offer additional services by pointing out service specials or additional work needed
• Ensure customers’ expectations are set to a level where they will likely be met by avoiding commitments which cannot (or likely will not) be met
• Determine correct parts for work orders, submit purchase requests, receive parts shipments, and document all parts transactions
• Assign work orders to M/Ws based on skill level and current resource utilization
• Review work-in-progress to ensure quality and timeliness
• Occasionally assist M/Ws when they are having difficulties performing service work
• Notify customers promptly of any changes, delays, or additional work needed
• Perform cashier functions and forward all necessary paperwork to the accounting department
• Follow procedures efficiently and maintain records of all customer paid, warranty, work order, and work documents with accounting to ensure compliance
• Handle customer complaints reasonably by showing empathy to the needs of the customer, maintaining a positive attitude, demonstrating special attention to repeat repairs, and ensuring commitment to correcting the situation
• Attend assigned training programs and maintain up-to-date technical qualifications and training certificates