Customer Service Representative

Job Description

Position Details:

Job Title: Customer Service Representative

Location: Noida, Uttar Pradesh - 201301

Duration: 3+ months [Strong possibilities of extension]

** If selected, must meet and comply with all requirements including, but not limited to, background checks

Categories of Responsibilities:

• Customer Calls
• Customer Focus
• Customer Relationship Mgmt (CRM)
• Customer Service Essentials
• Customer Service Management

Successful Call Center Customer Service Representative Candidates shall possess the following skills:

· Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service

· Ability to handle a high volume of calls with varying degrees of questions or concerns

· Solution driven and excellent customer service both internally and externally

· Team player and ability to adapt quickly to the needs of our Sales Support

· Ability to communicate clearly over the phone , good computer navigation skills, needs to log information in the system correctly

Qualifications

· Minimum Bachelor of Business Administration Degree / MBA Preferred

· At least 1 year of customer service experience

· Excellent verbal and written communication skills

· Make good decisions and resolve issues in a clear, calm, and diplomatic matter

· Must be comfortable navigating/ learning multiple computer systems

· Able to work in an individual / team environment

Additional Information