Full-Time

RMS Solution Expert

Posted on 10/31/2025

Mews Systems

Mews Systems

1,001-5,000 employees

Cloud-based hospitality management platform with integrations

No salary listed

Sant Cugat del Vallès, Barcelona, Spain

Hybrid

Hybrid work options and flexible arrangements described in benefits.

Category
Consulting (2)
,
Requirements
  • 4+ years of revenue management experience in a functional consulting, or hotel revenue role (mandatory)
  • Solid understanding of hotel revenue management principles and data flows (rates, availability, pickup, comp sets)
  • Familiarity with hotel technology systems (e.g., Opera, SynXis, Mews, Siteminder, TravelClick, etc.)
  • Strong understanding of distribution setup and commercial outputs of those
  • Strong troubleshooting skills and attention to detail
  • Ability to explain complex concepts to non-technical users
  • Customer-first mindset with strong communication and interpersonal skills
  • Proficiency in Excel and comfortable with working on web-based platforms
  • Fluent in English (additional languages a plus)
  • Previous RMS experience as user
  • PMS, RMS and Distribution systems implementation experience
Responsibilities
  • Support customers, acting as the resource on product and RM knowledge, helping resolve customer’s challenges
  • Recognize patterns/trends with incoming ticket issues and act as subject-matter expert as necessary
  • Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer’s needs
  • Create client-facing presentations with product demonstrations and proposed solutions for technical complaints or concerns
  • Participate in and contribute to customer-facing meetings such as Customer Success Planning sessions, workshops and/or Business Reviews
  • Utilize every opportunity and experience to create a customer for life; own the escalation point for any Revenue Management knowledge and strategy issues impacting the customer’s experience
  • Look for opportunities to offer additional services or functionalities to further enhance the customer’s experience
  • Collect, create and maintain updated the necessary documentation for customer facing purposes and internal SOPs
  • As Subject Matter Expert on RM, share knowledge with team members, actively participating in helping Mews colleagues grow
  • Collaborate internally and externally to improve processes and promote self-service culture among the RMS customer base.
  • When required, assist customers in setting up their RMS accounts, ensuring the setting and tool is optimized to achieve the best performance possible in the price recommendations
  • When requested, collaborate with the Support Analyst team to remove RMS cases backlog, ensuring RMS SLAs are met and customer satisfaction with the RMS product and service
Desired Qualifications
  • German language proficiency

Mews provides a cloud-native hospitality management platform for hotels, hostels, and serviced apartments. The platform consolidates operations like automated reservations, digital check-in/check-out, mobile housekeeping, revenue management, and data analytics, all accessible via the cloud. It connects with third-party apps, payment systems, and customer relationship tools to create a seamless, automated workflow from booking to checkout. Unlike traditional property management systems, Mews offers an open, flexible ecosystem that enables easy integrations and real-time data access. The company’s goal is to reduce administrative work, improve guest experiences, and optimize hotel performance and revenue by automating tasks and providing actionable insights.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$817.7M

Headquarters

Amsterdam, Netherlands

Founded

2022

Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $300M Series D at $2.5B valuation in 2026 to build autonomous AI agents.
  • EUR 330M run-rate revenues in August 2025 with 55% SaaS gross profit growth.
  • Powers 15,000 customers across 85 countries, named Best PMS 2024-2026.

What critics are saying

  • Oracle and Salesforce bundle hospitality modules, locking in large hotel groups within 12-24 months.
  • Marriott, Hilton, IHG build proprietary tech stacks, blocking mid-market expansion in 12-24 months.
  • AI agent failures cause customer churn and regulatory scrutiny on pricing within 18-36 months.

What makes Mews Systems unique

  • Cloud-native platform unifies PMS, POS, RMS, housekeeping, and payments unlike legacy on-premise systems.
  • Over 1,000 Marketplace integrations enable seamless third-party connections for customized automation.
  • AI-powered Business Intelligence delivers real-time insights, driving 20% occupancy gains for adopters.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Company Equity

Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Phone/Internet Stipend

Wellness Program

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
PR Newswire
Jan 22nd, 2026
Mews Secures $300 million Investment to Cement Position as World's Leading Hospitality Operating System

/PRNewswire/ -- Mews, the operating system for hospitality, today announced it has raised $300 million in a Series D funding round led by EQT Growth, with new...

Skift
Jan 22nd, 2026
Mews raises $300M at $2.5B valuation to build AI agents for autonomous hotel operations

Mews, an Amsterdam-based hotel technology company, has raised $300 million to develop AI agents capable of autonomously managing hotel operations. The round values the company at $2.5 billion, roughly double its $1.2 billion valuation from March 2024. The funding will support development of agentic AI software that coordinates pricing, staffing and guest services across hotel systems without manual intervention. The approach requires hotels to transition from legacy systems that cannot support such automation levels. Mews' vision depends on hotels shifting operational decision-making to algorithms, though the company has yet to demonstrate this capability at scale. The technology aims to create an operating system that fundamentally changes hotel management processes.

Skift
Oct 28th, 2025
Mews Acquires DataChat for AI Boost

Mews has acquired the AI firm DataChat to improve data usability for its hotel clients using conversational intelligence.

Tech Funding News
Sep 30th, 2025
Mews acquires Flexkeeping to automate housekeeping and boost guest satisfaction — TFN

Mews, the Dutch hospitality operating system, has acquired Flexkeeping for automated housekeeping and team collaboration.

The Recursive
Aug 11th, 2025
Mews Secures $75M in Major Funding Round

Czech Republic's startup scene ranks #30 globally, with over 700 startups. In H1 2025, the top 10 largest funding rounds include Mews, a hospitality management cloud solution, which raised $75 million (€64.37 million) in a growth-stage round, reaching unicorn status. Other notable rounds include a FinTech company raising €30 million and a cybersecurity firm securing €13.35 million. Czech startups contribute over 5% to the GDP and employ more than 150,000 people.

INACTIVE