Night Auditor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

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• undefined Primary responsibilities for the Night Auditor role will include but not limited to the following: Perform the end-of-day bookkeeping process by reconciling all revenue centre's, including Food & Beverage outlets, Front Office, and retail. Verify that all credit card, cash, and room charge transactions are balanced and compliant with internal audit standards. Execute the "End of Day" sequence in the Property Management System (PMS). Ensure all guest accounts are processed, room rates are verified, and tax postings are accurate before rolling the date. Guest Services & Operations: Act as the primary point of contact for guests from 11:00 PM to 7:00 AM. Efficiently handle late-night check-ins, early-morning departures, and reservation inquiries while managing the switchboard. Autonomously resolve guest complaints or maintenance emergencies that occur during the night, utilizing sound judgment to escalate issues to management only when strictly necessary. Prepare and distribute a comprehensive Night Audit package, including the Manager’s Report, Occupancy Forecast, Revenue Summary, and No-Show reports to department heads. Maintain a detailed shift log through the Resort’s pass-along system to ensure seamless handovers, noting any guest requests, security concerns, or accounting discrepancies for the morning team. Conduct regular "walk reports" and property sweeps to ensure the building is secure. Monitor security cameras and serve as the lead for emergency protocols during the shift. Other duties may be assigned based on business needs.

What are we looking for?

• Minimum of 3-4 years’ experience in Luxury Resort/Hotel Night Audit is required, supplemented by at least 1 year of general Front Office experience.
• Advanced working knowledge of OPERA PMS is strictly required.
• Must be proficient in Microsoft Office, particularly Excel for manual data entry and income journaling.
• Strong mathematical aptitude required.
• Mastery of oral and written English is essential.
• On-call support is occasionally required.
• Must be able to work a flexible to work a demanding schedule including weekends, public holidays and overnight shifts (11am to 7am), shift may at times start earlier or end later.

Compensation:

CI$8.50

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CI$10.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.