D

DXC Technology

Global IT services for enterprise modernization

Associate Manager Infrastructure Services

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeChennai, Tamil Nadu, IndiaNo salary listed

About the Job

Requirements

  • 8–12+ years of professional experience in a Software Asset Management Pro (SAM Pro) administration role.
  • Hands-on experience configuring and administering SAM Pro, rather than only using the platform as a SAM analyst.
  • Configuration experience with SAM Pro, including scheduled jobs, integrations, access, reporting, and upgrades.
  • Functional understanding of entitlements, installations, reconciliation, Effective License Position (ELP), and compliance sufficient to assess business impacts of platform or data issues.
  • A Bachelor of Arts or Bachelor of Science degree, or equivalent degree, in computer science or a related area of study.
  • Fluency in written and spoken English.
  • 8–12 years of overall IT or ServiceNow experience.
  • Strong hands-on experience administering ServiceNow SAM Pro and strong understanding of SAM Pro architecture and configuration.
  • Understanding of software models and normalization, discovery and software installation data, entitlements and reconciliation, scheduled jobs, data imports, integrations and APIs, reports and dashboards, and user, role, and access administration.
  • Experience troubleshooting ServiceNow or SAM Pro production issues and understanding of CMDB and Discovery concepts.
  • Ability to independently analyze technical SAM Pro issues and understanding of Software Asset Management processes.
  • Strong troubleshooting, documentation, and stakeholder-management skills.

Responsibilities

  • Administer, configure, and maintain the ServiceNow SAM Pro application.
  • Manage SAM Pro configurations that support business and operational requirements.
  • Maintain software models and support normalization-related technical activities.
  • Manage and deploy SAM Pro publisher and content packs.
  • Monitor SAM Pro scheduled jobs and troubleshoot failures.
  • Administer users, roles, groups, and application access.
  • Maintain SAM Pro workflows, business rules, and scripts where required.
  • Develop and maintain SAM reports and dashboards.
  • Monitor the overall health of the SAM Pro application and resolve technical issues.
  • Monitor and troubleshoot integrations and SAM data feeds.
  • Support troubleshooting of discovery sources affecting software inventory.
  • Troubleshoot data import and integration failures.
  • Support APIs and connectors used by the SAM ecosystem.
  • Work with platform and infrastructure teams on MID Server-related dependencies.
  • Investigate data-flow issues between discovery or inventory sources and SAM Pro.
  • Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
  • Troubleshoot software installation, discovery, normalization, and model-related data issues.
  • Support inventory and entitlement data-quality remediation.
  • Support technical execution of bulk data imports and corrections.
  • Identify technical root causes for discrepancies affecting SAM reporting and reconciliation.
  • Support SAM Pro upgrade planning and testing.
  • Perform impact analysis and regression or user acceptance testing (UAT) support for SAM Pro changes.
  • Coordinate deployment of approved technical changes.
  • Support publisher-pack upgrades.
  • Troubleshoot production defects following releases.
  • Ensure production changes follow established change-management and segregation-of-duties controls.

Desired Qualifications

  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow SAM-related certification or accreditation.
  • ServiceNow Discovery or CMDB knowledge.
  • IntegrationHub, API, or integration experience.
  • ITIL Foundation.
  • Exposure to enterprise inventory sources such as SCCM, Intune, ServiceNow Discovery, and Tanium.
  • Knowledge of major software publishers such as Microsoft, Oracle, IBM, SAP, VMware/Broadcom, and Adobe.

About the Company

DXC Technology

Global IT services for enterprise modernization

DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.

Company size
10,001+
Company stage
IPO
Headquarters
McLean, VA
Founded
2017

Recently Posted Jobs

Explore more opportunities at DXC Technology

See more jobs