Zoox

Fully electric autonomous ride-hailing service platform

Service Operations Systems Manager

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeFoster City, CA, USA$228k - $273k /yrHybrid

About the Job

Requirements

15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.
A proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
Expert-level experience with SAP Enterprise Asset Management/Plant Maintenance and a strong understanding of asset lifecycle, maintenance, work order, and field service processes.
Experience with SAP Field Service Management and enterprise workforce platforms such as UKG, NICE Workforce Management, Beeline, or equivalent solutions.
A strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.

Responsibilities

Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP Enterprise Asset Management/Plant Maintenance, SAP Field Service Management, Beeline, UKG, Learning Management Systems, NICE Workforce Management, and related platforms and integrations.
Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
Lead the evolution of SAP Enterprise Asset Management/Plant Maintenance capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
Drive the optimization and adoption of SAP Field Service Management to support field operations, technician workflows, scheduling, and service execution.
Partner closely with Operations, Fleet, Manufacturing, Supply Chain, Human Resources, Finance, Engineering, and Information Technology teams to align enterprise systems with operational strategy and business outcomes.
Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of rapid growth.
Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.

Desired Qualifications

Experience with SAP S/4HANA, including Enterprise Asset Management/Plant Maintenance, Materials Management, and related supply chain capabilities.
Experience integrating SAP with Field Service, Workforce Management, Human Resources, Learning, and third-party operational platforms.
A background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.
Strong data orientation, including experience with operational key performance indicators, dashboards, system health metrics, and performance reporting.

Salary Range: 228000 to 273000 (Currency: USD) (Pay period: per-year-salary)

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations organization. This role will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations, ensuring our systems and processes are scalable, integrated, and capable of supporting rapid fleet growth. The ideal candidate combines deep service operations and enterprise systems expertise with strong hands-on leadership and execution, partnering closely with Operations and IT leadership to translate business needs into scalable solutions and deliver measurable improvements in fleet uptime, service efficiency, and operational performance.

In this role, you will:

Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.

Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.

Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.

Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.

Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.

Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.

Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox’s rapid growth.

Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.

Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.

Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.

Qualifications

15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.

Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.

Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.

Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions..

Strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.

Bonus Qualifications

Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.

Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third-party operational platforms.

Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.

Strong data orientation, including experience with operational KPIs, dashboards, system health metrics, and performance reporting.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

About the Company

Zoox

Fully electric autonomous ride-hailing service platform

Zoox designs and operates an autonomous ride-hailing service built around a purpose-built, fully electric vehicle designed specifically for autonomous operation. The vehicle uses advanced sensors, cameras, and AI to navigate complex urban environments, offering a four-passenger interior for comfort. Unlike competitors that retrofit existing cars, Zoox engineers both the vehicle and the service from the ground up, enabling optimized safety, efficiency, and passenger experience through integrated software that optimizes routing and reduces wait times. The company emphasizes safety through extensive testing and regulatory collaboration, and sustainability via electric mobility. The ultimate goal is to provide a smarter, safer, and more efficient urban transportation system that improves city life while reducing emissions.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: Menlo Park, CA
Founded: 2014

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