Lead Business Analyst - AI & Automation

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Responsibilities

Lead Business Analyst, AI & Automation

https://www.youtube.com/watch?v=0tMgKm_71qs

(by clicking this link you are being referred to an external site that is not part of Panasonic)

Meet the Recruiter: Amber Smallwood

What You'll Get To Do:

Provides operational leadership for enterprise AI, agentic AI, and automation initiatives. Responsible for leading complex business analysis efforts, shaping AI and automation roadmaps, mentoring business analysts, and partnering with business and technology leaders to deliver measurable business outcomes. Acts as a senior subject matter expert and thought leader across Intelligent Automation, Agentic AI solutions, and Business Process Transformation.

Strategic Business & AI Partnership

• Build and sustain trusted advisory relationships with business unit executives and management.
• Serve as Lead Subject Matter Expert for enterprise AI, Agentic AI, and Process Automation initiatives across lines of business, including enterprise enablement of Microsoft Copilot and Copilot‑extended solutions.
• Translate business strategy into AI- and automation-enabled operating models.
• Represent and communicate enterprise AI & Automation strategy, value realization, and roadmap to business stakeholders.
• Act as the primary escalation point for complex, cross-domain AI & Automation initiatives.

Enterprise AI, Agentic AI, & Automation Delivery Leadership

• Lead identification, evaluation, and prioritization of automation and Agentic AI opportunities.
• Guide solution design leveraging Robotics Process Automation (RPA), Desktop Automation, Intelligent Document Processing (IDP), Conversational AI, Machine Learning (ML), and Agentic AI patterns (autonomous agents, orchestrated workflows, tool-using agents).
• Ensure business requirements, process flows, and solution designs enable responsible, secure, and scalable AI deployment.
• Oversee development of Standard Operating Procedures (SOPs) and Process Definition Documents (PDDs).
• Partner with architecture, security, data, and platform teams to ensure compliance with enterprise standards.

Operational Leadership & Governance

• Lead demand intake, intake triage, and capacity planning for AI & Automation services.
• Enforce governance models for AI and automation lifecycle management.
• Track benefits realization, operational KPIs, and value delivery for AI-enabled and automated processes.
• Provide consolidated executive reporting, issue escalation, and corrective action planning.
• Contribute to AI risk management, model governance, ethical AI practices, and control design.

Team Leadership & Capability Building

• Provide formal and informal leadership and mentorship to Business Analysts and 3rd party developers.
• Establish analysis standards, reusable artifacts, and best practices for AI and automation initiatives.
• Review and guide business cases, requirements, and solution proposals produced by team members.
• Support capability building through training, communities of practice, and tool adoption.
• Influence workforce strategy through skill development aligned to AI and Agentic AI adoption.

Scope:

• Lead complex initiatives spanning multiple business units.
• Provide functional leadership to analysts and developers.
• Influence investment decisions and enterprise AI/Automation roadmap.
• Manage business relationships for internal Business Unit customers, understand customer processes and needs in order define and deliver appropriate AI & Automation services and coordinate resultant project activity.
• Understand and prepare business requirements, project plans and resource needs, and coordinate work assignments 
• Ensure compliance with all policies and procedures

Qualifications

What You'll Bring:

Education & Experience:

• Bachelor’s degree in Business, Information Systems, Engineering, Data Analytics, or related field required.
• 8+ years of IT Business Analysis, Process Automation, or Digital Transformation experience required.
• Demonstrated experience delivering advanced Automation, AI, and Agentic AI solutions in enterprise environments.
• Proven success providing operational leadership, mentoring, and leading cross-functional teams.
• Experience defining and governing AI-enabled business processes preferred.
• Certifications in one or more of the following preferred: ITIL, PMP, CBAP, BRM, Six Sigma, AI/ML-related certifications.

Technical & Domain Experience (Preferred)

• Agentic AI frameworks and patterns (goal-based agents, tool-use agents, human-in-the-loop designs).
• RPA platforms (e.g., UiPath) and workflow orchestration tools.
• Process modeling and discovery tools (e.g., IBM Blueworks).
• ServiceNow or comparable enterprise service management platforms.
• Experience enabling business solutions using Microsoft Copilot (Microsoft 365, Copilot Studio) and Copilot extensibility in partnership with platform and architecture teams.
• Data, analytics, and AI governance concepts.

Competencies:

• Strategic thinking and systems-level problem solving.
• Ability to translate ambiguous business needs into actionable AI-enabled solutions.
• Strong executive communication and influence skills.
• Comfort operating with ambiguity and emerging technologies.
• Commitment to responsible AI, operational rigor, and value realization.
• Collaborative leadership across business, data, security, and technology domains.
• Able to collaborate and work together with internal and external partners effectively to complete team assignments and represent BU needs and demands.
• Able to represent Panasonic services that can address a defined Business Unit need and develop the business case that illustrates the Return on Investment (ROI).
• Communicate and work effectively with others.

Communications:

• Regular communications with all levels of customer/business unit and IT management.
• Regular communications with 3rd party service providers and vendors.
• Professionally represent the team as a trusted advisor and strategic partner.
• Model Panasonic’s Basic Business Principles in all interactions.

Other Requirements: 

• Up to 5% travel as required

REQ-154778