HSI

Provides safety training and compliance software

Technical Implementation Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

At least 3 years of experience delivering end-to-end software implementations within a software-as-a-service environment.
Background or familiarity with the environmental, health, and safety or health and safety industry is highly desirable.
Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
Excellent communication and presentation skills, including the ability to lead workshops and explain technical details clearly to non-technical audiences.
Ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
A customer-first approach focused on creating positive client experiences and measurable value.
A proactive, solution-oriented approach, with sound judgment and the ability to resolve challenges early.
Adaptability and attention to detail in a fast-paced, evolving environment.
Ability to collaborate with Product or global teams while working independently day to day.
Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience.

Responsibilities

Lead client onboarding sessions, guide customers through the implementation journey, and set clear expectations.
Run discovery workshops to gather and define customer requirements within the agreed scope.
Own end-to-end delivery by managing project plans in Rocketlane and keeping work on time, in scope, and within budget.
Build, configure, and document solutions in the HSI Donesafe platform, translating technical requirements into effective workflows and automations.
Support data migration from legacy systems and ensure smooth integration.
Deliver client training and create clear user documentation for administrators and end users.
Test and validate configurations internally and with clients to meet quality and functional requirements.
Lead go-live activities and coordinate a seamless handover to Support.
Manage risks proactively, communicating and resolving issues early to keep projects on track.
Close projects by finalizing deliverables and supporting the transition to Customer Success.
Identify opportunities to improve implementation quality and customer experience.
Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility.

Desired Qualifications

Background or familiarity with the environmental, health, and safety or health and safety industry.

Technical Implementation Consultant, EHS (EMEA)

HSI · London, United Kingdom (Hybrid) · Full-time · Posted 2026-09-18

Workplace: hybrid

Department: Implementation

Description

About HSI

HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures.

As our EMEA presence grows, we’re looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.

About the Role

This is a hands-on implementation role where you’ll own the full customer onboarding journey, from initial kick-off through configuration, testing, and go-live. You’ll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI’s Donesafe solution.

You won’t be handing tasks to a delivery team. You’ll be the principle technical resource, delivering the implementation, while building strong client relationships, and ensuring every project runs on time and to scope

We’re seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills.

The ideal candidate brings:

Exceptional communication and presentation skills
Strong analytical and technical capabilities
Passion for delivering outstanding customer experiences
A proactive, solution-oriented mindset to anticipate challenges
Adaptability and meticulous attention to detail
Great listening skills. Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential

What You’ll Do

Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
Run discovery workshops to gather and define customer requirements within the agreed scope.
Own end-to-end delivery, managing your project plan in Rocketlane and keeping work on time, in scope, and within budget.
Build, configure and document solutions in the HSI Donesafe platform, translating technical requirements into effective workflows and automations.
Support data migration from legacy systems and ensure smooth integration.
Deliver client training and create clear user documentation for administrators and end users.
Test and validate configurations internally and with clients to meet quality and functional requirements.
Lead go-live activities and coordinate a seamless handover to Support.
Manage risks proactively, communicating and resolving issues early to keep projects on track.
Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility.

Requirements

3+ years of experience delivering end-to-end software implementations within a SaaS environment.
Background or familiarity with the EHS or Health and Safety industry is highly desirable.
Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
Excellent communication and presentation skills, with the ability to lead workshops and explain technical details clearly to non-technical audiences.
Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
A customer-first mindset, focused on creating a positive experience and measurable value for every client.
Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
Adaptable and detail-focused, with the ability to work comfortably in a fast-paced, evolving environment.
Collaborative when needed, with the ability to partner with Product or global teams while working independently day to day.
Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience.

Benefits

Bupa (UK) and Layla (Ireland) Private Health Insurance & Rewards
Hybrid and flexible working
Enhanced family leave benefits
Tuition assistance and professional development funding
Your birthday off every year
25+ days annual leave, increasing with service
Mental health and wellbeing support through Wisdom EAP
A collaborative culture with regular team events

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Apply at HSI

About the Company

HSI

Provides safety training and compliance software

HSI focuses on workplace safety and compliance by offering a broad suite of services and software. It provides online training modules and learning management systems (LMS) for OSHA compliance training, CPR/First Aid, and various emergency care courses, plus chemical management software. Its products work by delivering online courses and tracking learning progress through a centralized LMS, and by offering software to manage chemicals and regulatory compliance so organizations can assign training, issue certificates, and stay compliant. The company differentiates itself through a history of strategic roll-ups that build a large, integrated library of safety content and software tools, backed by private equity funding to accelerate growth and acquisitions. Its goal is to become a leading platform in the environmental, health, and safety market by expanding its training library and software offerings to serve organizations of all sizes.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Eugene, OR
Founded: 1996

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