Senior System Engineer

Job Req ID: 30587

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About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

As a Sr. System Engineer, you will work you are the go-to person to roll out and maintain business critical applications and services for Supermicro. You are also responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects. You will be a person who is independent with leadership to drive the technical development and with excellent communication skills.

Essential Duties and Responsibilities:

1. Set up, test, deploy, and provide daily technical support for Server, AI Server, GPU Server, HPC Cluster, Storage, and Network systems.
2. Troubleshoot hardware and software issues by analyzing OS, BMC, drivers, kernel, and test logs. Identify root causes and propose solutions for improvement.
3. Maintain test automation, system diagnostic tools, log parsing, and data processing solutions using Linux, Shell Script, Python, or Ansible.
4. Perform functional testing, benchmarking, and performance analysis for Server, GPU, Storage, Network, HPC, and AI workloads.
5. Prepare testing reports, Standard Operating Procedures (SOPs), troubleshooting guides, and technical documentation.
6. Work closely with Production, Hardware, Networking, Software, PM, FAE, and Customer teams to resolve project-related and technical issues.
7. Support the development and maintenance of internal testing platforms, monitoring systems, and management tools.

Qualifications:

1. A bachelor’s or master’s degree in Engineering (Computer/ Telecommunication, Electrical/ Electronic) or an equivalent field is preferable. Relevant certifications are nice-to-have and would be considered an added advantage to the candidate.
2. Around 5 years of relevant experience in server-related engineering is generally preferred; however, candidates with slightly less experience who demonstrate strong capability are still encouraged to apply.
3. Intermediate English proficiency—particularly in reading technical documentation and engaging in basic conversation—is preferred and will be viewed as beneficial for the role.
4. Familiarity with Basic Input/Output System (BIOS) and Baseboard Management Controller (BMC) operations and concepts is advantageous and will be considered added value.
5. Experience in server production testing processes is preferable and will be an added advantage.
6. Proficiency in the Linux operating system and remote operation is preferred and would be beneficial to the role.
7. Hands-on experience with operating system (OS) installation and deployment is advantageous and will be viewed as added value.
8. Knowledge of basic switch configuration and network architecture concepts is nice-to-have and would provide an advantage to the candidate.
9. Familiarity with server-related operational software tools is preferable and will be considered an added advantage.
10. Understanding of performance testing and benchmarking for servers—including multi-GPU and High-Performance Computing (HPC) environments—is beneficial and may provide added value to the candidate.

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.