Full-Time
Production Support Engineer 2
Genesis
Posted on 9/2/2026
Citi
10,001+ employees
Global financial services including banking, investment
No salary listed
Gurugram, Haryana, India
Hybrid
Bachelor's
 IT Operations |
|---|
Get referred to Citi
See people who can refer or advise you
- Working experience supporting Big Data ecosystems and Enterprise Application/Analytics Platforms, with hands-on familiarity with Hadoop, HDFS, Hive, Spark, YARN, and Kafka.
- Strong hands-on experience with Autosys or similar enterprise job schedulers, including monitoring batch cycles, troubleshooting job failures, managing dependencies, performing runtime overrides, and writing or modifying Job Information Language configurations.
- Advanced hands-on experience navigating Unix/Linux file systems, managing processes, analyzing CPU, memory, and disk I/O performance, and writing or debugging Bash or Korn shell scripts.
- Proficiency in writing complex SQL queries to extract, analyze, and troubleshoot data issues across Oracle, Sybase, or Microsoft SQL Server databases, including understanding database locks, indexing, and basic performance tuning.
- Hands-on experience using ITRS Geneos for real-time monitoring, including navigating the Active Console, interpreting alerts, and configuring basic samplers, rules, and alerts.
- Proven experience automating manual support tasks and optimizing operational processes through scripting solutions that reduce operational toil.
- Strong expertise in ITIL Incident and Problem Management processes, including major incident triage, SLA management, Root Cause Analysis, and ServiceNow ticket lifecycle management.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
- At least 5 years of dedicated experience in Application Support or Production Support within a financial services or enterprise environment.
- Ability to diagnose complex technical issues methodically under pressure and translate technical issues into clear business updates for stakeholders.
- Provide Level 2 and Level 3 support for applications hosted on Big Data platforms and the Enterprise Application/Analytics Platform.
- Diagnose and resolve failures in data ingestion and processing pipelines using distributed processing frameworks such as Apache Spark and Hadoop MapReduce.
- Monitor cluster resource utilization using YARN, Cloudera Manager, or similar tools, and resolve memory bottlenecks, queue congestion, and job failures.
- Query and validate large-scale datasets stored in distributed data warehouses and file systems such as HDFS, Hive, Impala, and HBase.
- Monitor and troubleshoot real-time streaming and messaging platforms such as Apache Kafka, including consumer groups, offsets, and partition lags.
- Oversee critical daily, weekly, and monthly batch processing cycles scheduled through Autosys.
- Diagnose and resolve Autosys job failures by analyzing logs, identifying dependency issues, and performing job overrides, force-starts, and hold or release actions.
- Collaborate with development and engineering teams to define, configure, and optimize Autosys job definitions using Job Information Language.
- Analyze support activities to identify repetitive manual tasks and design automated solutions to eliminate them.
- Write, test, and deploy scripts using Python, Bash, or PowerShell to automate health checks, application restarts, log archiving, and data reconciliation.
- Improve support workflows, runbooks, and escalation paths to streamline operations and reduce Mean Time to Repair.
- Own end-to-end resolution of Level 2 and Level 3 production incidents while adhering to Service Level Agreements and Service Level Objectives.
- Lead technical triage during major incidents and high-severity outages, coordinating with infrastructure, database, network, development, and business operations teams.
- Serve as the primary technical escalation point during incidents and provide clear technical and business updates to senior leadership and stakeholders.
- Log, categorize, and track incidents in ServiceNow.
- Lead proactive Problem Management initiatives by analyzing incident trends, identifying systemic patterns, and locating recurring failure points.
- Conduct technical investigations using log analysis, database queries, and infrastructure health checks to perform Root Cause Analysis.
- Write Post-Incident Reviews and Root Cause Analysis documents covering timelines, root causes, impacts, and preventative actions.
- Collaborate with Development and Engineering teams to prioritize, track, and implement bug fixes, structural workarounds, and long-term remediations.
- Troubleshoot production issues in Unix/Linux environments by analyzing system resources, CPU and memory bottlenecks, process states, and network connectivity.
- Perform log analysis with Unix command-line utilities such as grep, awk, sed, find, and tail.
- Maintain and debug Bash and Korn shell scripts for application startup, shutdown, health checks, and automated maintenance.
- Write and execute complex SQL queries with multi-table joins, subqueries, and aggregations on Oracle, Microsoft SQL Server, or Sybase databases.
- Analyze database performance and collaborate with database administrators to resolve locks, blocks, and indexing issues.
- Monitor application health and infrastructure performance using ITRS Geneos Active Console.
- Configure and maintain ITRS Geneos samplers, rules, alerts, and Netprobes.
- Strong proficiency in Python or Perl for building automation tools and utility scripts.
- Familiarity with middleware technologies such as TIBCO EMS, IBM MQ, WebSphere, or Tomcat.
- Basic exposure to containerized environments such as OpenShift and Kubernetes or cloud platforms such as AWS.
- Familiarity with ITIL Change Management processes and post-release validation.
Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
Get referred to Citi
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 revenue rose 14% to $24.8 billion, showing broad business momentum.
- Assets under custody and administration reached $35 trillion, up 22% year over year.
- Citi won $250 million from FundPark, expanding trade-finance and SME financing capacity.
What critics are saying
- Britain fined Citi £4.7 million on September 2, 2026 for Russia sanctions failures.
- Citi cut about 1,000 jobs in January 2026 and plans more March layoffs.
- China brokerage approval in September 2026 still leaves Citi exposed to CSRC rejection and delays.
What makes Citi unique
- Citi's Services franchise hit $6.4 billion in Q2 2026, led by TTS and Securities Services.
- Citi processed live tokenized-dollar transfers with DBS and SWIFT in minutes.
- Citi is launching Custody+ and Japan blockchain payments, extending global transaction-banking reach.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Citigroup will launch instant cross-border payment services for Japanese companies using blockchain-based tokenized deposits as early as this year. The US bank claims this will be the first such service offered to Japanese clients by a foreign financial institution. The blockchain-based system will enable companies to make foreign-currency transfers instantly, including during nights and holidays when traditional banking systems are unavailable. The service represents an expansion of Citi's blockchain payment capabilities into the Japanese market, offering businesses greater flexibility in managing international transactions outside standard banking hours.
NEOM has secured approximately $3 billion in export credit agency financing from Italy's SACE under a long-term multicurrency untied facility. The deal, NEOM's first corporate ECA financing and the largest untied financing ever guaranteed by SACE, is backed by nine international banks including HSBC, Bank of America, and J.P. Morgan. The financing will support various projects across NEOM, particularly in infrastructure, urban development, construction, and transport. It will enable NEOM to leverage supplies from Italian businesses, especially SMEs. Italian suppliers and contractors have already supported NEOM projects with contracts worth $6.3 billion. The partnership aims to generate capital investment aligned with Saudi Vision 2030 and diversify the Kingdom's economy through foreign investment.
DBS and Citi completed a live cross-border US dollar payment on a Saturday in minutes using tokenized deposits through SWIFT's blockchain-based Digital Ledger. The transaction between DBS in Singapore and Citi's New York office took place on 5 September, whilst conventional transfers can take up to two business days. SWIFT declared its blockchain ledger ready for initial use in July, with 17 banks across six continents preparing live pilots. Participants include Citi, DBS, HSBC, Standard Chartered, UBS, BNY, Wells Fargo, BNP Paribas, and MUFG. Banks issue tokenised representations of deposits on their own ledgers, whilst SWIFT's shared ledger coordinates payment commitments. Final settlement occurs through existing infrastructure. Citi has already processed live transactions with First Abu Dhabi Bank and OCBC.
Citigroup is expected to receive Chinese regulatory approval for its fully owned mainland brokerage as early as this month, Reuters reported. The US bank applied for the licence in late 2021 as part of efforts to deepen its China operations. The bank plans to expand the unit's workforce to around 100 employees by year-end, roughly double current levels, according to sources. Recruitment will cover senior revenue-generating roles and operational positions through relocations and external hiring. The brokerage will seek permission for A-share trading, underwriting, research and principal trading. It aims to leverage Citi's existing mainland corporate relationships for equity and M&A work, focusing on technology, healthcare, consumer and financial sectors. Citi declined to comment on the application.
Anthropic, the developer behind Claude AI chatbot, has secured a $15 billion credit facility ahead of its initial public offering. Major financial institutions including Morgan Stanley, Goldman Sachs, JPMorgan Chase, and Citigroup are backing the arrangement. The facility significantly exceeds last year's $2.5 billion loan and surpasses the company's roughly $10 billion target. Anthropic now expects over $65 billion in annualised revenue, representing more than a sevenfold increase from its pace at the end of last year. Additional banks including Barclays and Bank of America have joined the arrangement. The timing coincides with renewed activity in the US IPO market, positioning Anthropic for a substantial market debut.