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Accenture

Advises businesses and runs their technology

Campaign Management Specialist

Growth MarketingConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • Advanced proficiency in customer relationship management platforms such as Salesforce, Adobe Campaign, Dot Digital, and Comarch.
  • Experience with campaign automation, segmentation, and customer journey mapping.
  • Ability to analyze customer data, derive insights, and optimize targeting strategies.
  • Knowledge of data protection laws, spam regulations, and industry best practices.
  • Ability to develop and implement data-driven customer relationship management strategies.
  • Ability to manage multiple campaigns and deadlines.
  • Experience working cross-functionally with internal teams and external partners.
  • Ability to troubleshoot campaign or system issues and maintain attention to detail in campaign execution, testing, and reporting.
  • Five to eight years of experience in customer relationship management, marketing automation, or customer engagement roles, with success leading customer relationship management campaigns, developing customer segmentation strategies, and optimizing engagement initiatives.
  • Any graduation.

Responsibilities

  • Help balance increased marketing complexity and diminishing marketing resources.
  • Drive marketing performance using functional and technical expertise, accelerating time-to-market and operating efficiencies through data and technology, next-generation content services, digital marketing services and customer engagement, and media growth services.
  • Create and design digital marketing advertisements and promotions.
  • Design, implement, develop, and manage Salesforce Marketing Cloud.
  • Develop and execute customer relationship management strategies aligned with business goals to enhance customer lifecycle management.
  • Oversee customer relationship management roadmaps, campaign calendars, and customer engagement initiatives, ensuring compliance with local privacy laws, spam regulations, and internal contact rules.
  • Manage requests from marketing and business teams, ensuring campaign execution aligns with strategic goals.
  • Develop and allocate offers with appropriate segmentation and targeting, and lead multichannel campaigns including email, SMS, push notifications, and loyalty programs.
  • Oversee approval processes with legal, compliance, privacy, and external partners before campaign execution.
  • Manage customer segmentation strategies while ensuring data integrity and compliance.

About the Company

Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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