Food and Beverage Manager

CORE WORK ACTIVITIES 

Leading Food and Beverage Team 

• Manages the Food and Beverage departments (not catering sales). 
• Supervises  and manages employees.
• Manages all day-to-day operations.
• Understands  employee positions well enough to perform duties in employees' absence. 
• Utilizes interpersonal and communication skills to lead, influence, and  encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 
• Oversees all culinary, restaurant, and beverage. 
• Creates and nurtures a property environment that emphasizes motivation,  empowerment, teamwork, continuous improvement and a passion for providing service. 
• Provides excellent customer service to all employees. 
• Responds quickly and proactively to employee's concerns. 
• Provides a learning atmosphere with a focus on continuous improvement. 
• Provides proactive coaching and counseling to team members. 
• Encourages and builds mutual trust, respect, and cooperation among team members. 
• Ensures and maintains the productivity level of employees. 
• Develops specific goals and plans to prioritize, organize, and accomplish your work. 
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. 
• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded. 

Ensuring Exceptional Customer Service 

• Provides excellent customer service. 
• Responds quickly and proactively to guest's concerns. 
• Understands the brand''s service culture. 
• Ensures that all employees, team leaders and managers understand the brand's service culture. 
• Sets service expectations for all guests internally and externally. 
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. 
• Ensures all banquet functions are up to standard and exceed guest's expectations. 
• Provides services that are above and beyond for customer satisfaction and retention. 
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. 
• Serves as a role model to demonstrate appropriate behaviors. 
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 

Managing and Conducting Human Resource Activities 

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. 
• Conducts performance reviews in a timely manner. 
• Promotes both Guarantee of Fair Treatment and Open Door policies. 
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. 
• Identifies the educational needs of others, develops formal educational or  training programs or classes, and teaches or instructs others. 
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities 

• Complies with all corporate accounting procedures. 
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 
• Analyzes information and evaluates results to choose the best solution and solve problems. 
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.