Clinic Medical Assistant

Description

GENERAL ACCOUNTABILITIES

1.Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time. Responds to all patients with empathy and positive interpersonal skills at all times.

2.Reports for scheduled shift on time and prepared to assume responsibilities.

• Reports to work in proper uniform/attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the department manager has approved all scheduled overtime.
• Seek supervisor approval before working beyond scheduled hours that will result in overtime.
• Schedules all time off with supervisor’s approval.
• Strictly adheres to hospital attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on hospital property.
• Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.

3.Attends and participates in meetings and is responsible for information communicated at meetings and in email.

• Attends all mandatory in service on a timely basis as scheduled.
• Participates as an active team member at staff meetings.
• Reads communications and acts upon in a positive and informative manner.

4.Identifies own educational needs and maintains appropriate skill level through educational opportunities.

5.Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.

6.Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.

• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
• Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
• Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.
• Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts.
• Demonstrates the ability to participate in and/or implement team decisions.
• Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a “need to know” basis.

7.Follows Infection Control procedures at all times.

• Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
• Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
• Adheres to isolation procedures at all times as applicable.

8.Adheres to the following environmental care standards.

• Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
• Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, Rapid Response Team
• Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property.

9.Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

10.Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.

11.Demonstrates the ability to adapt to varied age-specific patient populations.

• Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

Requirements

 PERFORMANCE STANDARDS

· The medical assistant has frequent contact with the public and often handles sensitive information and will maintain confidentiality of all patient-hospital or physician related information.

· Obtains work assignment from MD at the beginning of shift and coordinates patient care along with his/her team leader throughout the shift. Notifies team leader of changes in patient condition.

· Handles all requests with a positive attitude at the time the request is made. Cooperates with team members in a constructive and supportive manner. Demonstrates ethical conduct and practices in carrying out delegated duties within scope of practice.

· Has strong knowledge base of scope of practice, demonstrates ability to function within the scope of practice.

· Understands principles of asepsis.

· Assists in care for all types of patients, i.e., pediatric, psychiatric, geriatric, orthopedic, medical, surgical, and cardiac.

· Takes accurate vital signs of patients. 

· Documents vitals in EMR system.

· Rooms patients as necessary for each appointment.

· Assists in collection of specimens needed for lab work ups.

· Must keep competencies up to date.

· Cleans and stores instruments as directed.

· Takes specimens to laboratory along with completion of appropriate paperwork as needed.

· Restocks linens and standard supply items in all rooms.

· Wipes clean/sanitizes all surfaces related to patient care areas and as directed.

· Checks refrigerator temp and documents.

· Assists in set up of simple procedures and exams. 

· Maintains ongoing communication between nursing and medical staff about their patient observations and voices needs of patients.

· Fields requests for patient comfort and updates on completion of care relating their objective observations to the MD and/or RN managing the care of the patient.

· Performs simple dressings under supervision and direction of MD using clean technique. 

· Performs HCA duties under the direction of the MD as directed based on the category of HCA the MA is licensed.

· Assists patients with crutches, fitting, splinting, and gait training.

· Assists patients with dressing and un-dressing.

· Assists patients with toileting, hygiene, skin care.

· Assists patients with ambulation as needed - transferring to wheelchair.

· Stays with confused patients and children, as needed and directed by the MD and/or RN caring for the patient.

· Weighs patients as directed by MD caring for patient.

· Participates in safety, disaster and fire protection programs.

· Work aids may be, but not all inclusive: scissors, stethoscope, scales, carts, wheelchairs.

· Follows normal chain of command.

· Identifies self as the Medical Assistant with encounters of all patients.

GENERAL RESPONSIBILITIES

1. Reports for scheduled shift on time and prepared to assume responsibilities:

• Reports for work in proper uniform or attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the Administrator prior to working has approved all overtime.
• Schedules all time off with Administrator’s approval.
• Strictly adheres to clinic attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on Clinic property.
• Complies with organizational policies and procedures regarding sick leave and      annual leave.
• Completes employee time and attendance records timely and accurately.
• Maintains personal hygiene standards per clinic policy.
• Completes assigned work load in an accurate and timely manner

2. Attends and participates in meetings and is responsible for information communicated in meetings.

§ Attends all mandatory in-services on a timely basis as scheduled.

§ Participates as an active team member in all staff meetings.

Reads communications and acts upon in a positive and informative manner.

3. Assists all patients, family members, physicians, visitors and employees in a professional and courteous manner.

§ Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.

§ Assists in maintaining an atmosphere of cooperation with other departments and allied professionals.

§ Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.

§ Demonstrates the ability to participate in and/or implement team decisions.

§ Actively participates in and encourages actions that promote good public relations with patient’s families, visitors, and the community.

§ Works together in a spirit of teamwork.

§ Shares information on a “need to know” basis.

§ Communicates, cooperates, and performs related duties with other members of the department, physicians and other staff in a courteous and efficient manner to achieve overall clinical goals and objectives.

§ Interacts cooperatively with others to contribute and maintain a positive work environment and team building efforts.

§ Follows the normal chain of command.

§ Protects the confidentiality of the organization records and activities.

§ Maintains ethical practice and confidentiality.

4. Adheres to the following environmental care standards.

§ Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures and safety codes: Code Blue, Code Gray, Code Silver, Code Amber, Code Red, & Code Orange.

§ Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and clinic property.

5. Organizational Resource Usage—

§ Exercises prudent use of organization resources, i.e. lighting, temperature, supplies, equipment, etc.

6. Educational needs— 

• Identifies own educational needs and maintains appropriate skill level through educational opportunities.
• Takes an active part in the safety, disaster and fire protection programs.

POSITION QUALIFICATIONS

EDUCATION

High School diploma or equivalent

One to two years post-secondary education as required by Medical Assistant License categories.

EXPERIENCE

Prefer one year experience in clinical patient care.

REQUIREMENTS

Current Washington State Medical Assistant License

CPR certified

OTHER QUALIFICATIONS

The willingness to learn under pressure in a fast paced environment and the ability to maintain professional composure under stress

Excellent communication skills - the ability to communicate clearly and effectively with people of diverse backgrounds and educational levels; i.e. patients, families, employees, physicians, etc.

SPECIFICATIONS

1. Minimum math ability usually associated with this classification:

Ability to add, subtract, multiply and divide all units of measure; to perform the four operations with like or common decimal fractions; to compute ratio, rate and percent; to draw and interpret bar graphs; to perform arithmetic operation involving all American monetary units.

2. Minimum language ability usually associated with this classification:

Read: Ability to read safety rules, instructions in the use and maintenance of shop tools and equipment, and methods and procedures in mechanical drawing and layout work.

Write: Ability to write reports and essays with proper format, punctuation, spelling and grammar, using all parts of speech.

Amount of training, either on-the-job or formal education, usually associated with this occupation in addition to the reasoning, math and language abilities detailed above.

WAGE AND COMPENSATION

Wage range $ 24.45hr. - $36.34hr.   – DOE

Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .076923 vacation hours per hour worked.  Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.