Product Owner

An Amazing Career Opportunity for a Product Owner !

Location: Cardiff, UK

Job ID: 51170

As a member of the PACS Reader team, this role is responsible for the management and successful delivery of reader firmware capabilities across HID's access control reader portfolio.

The Product Owner is the champion for the firmware products and features owned, translating customer, market and business needs into valuable outcomes across reader portfolio.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our  Product Owner , you’ll support HID’s success by

• Own and prioritise the reader firmware product backlog, balancing customer value, commercial impact, strategy, quality, cyber security and technical risk.
• Define clear, actionable and verifiable requirements, features and acceptance criteria for firmware across the HID’s access control reader portfolio.
• Act as the single point of contact for feature-level decisions, clarifications and prioritisation on behalf of various stakeholders.
• Work daily with engineering management, quality, operations and program teams to clarify scope, remove blockers and make timely product decisions.
• Represent customer needs within engineering and development teams, leveraging customer insights, market intelligence, competitive analysis, and data-driven decision making to guide product priorities and improve outcomes.
• Lead backlog refinement, sprint planning, reviews and retrospectives within Scrum and scaled Agile delivery models; validate delivery against agreed outcomes.
• Support product lifecycle activities including launches, service packs, sustaining releases, field issue containment and end-of-life planning.
• Ensure reader requirements consider interoperability across PACS eco system of credentials, controllers, Mobile access, device management tools through interactions with other Product Owners.
• Collaborate with Product Managers on roadmaps, positioning, business cases, release content and go-to-market readiness.
• Convert product capabilities into an actionable, transparent backlog with clearly defined value, priority, dependencies and release intent.
• Maintain alignment between customer needs, regulatory and security requirements, architecture constraints and manufacturing readiness.
• Make evidence-based trade-offs between scope, schedule, cost, quality and technical debt; escalate decisions requiring wider business input.
• Partner with internal teams to support design validation, factory readiness, product changes and issue resolution.

Education/ or Experience

• Bachelor’s degree in engineering, Computer Science, Business, Product Management or a related field, or equivalent practical experience.
• Demonstrable experience as a Product Owner, Product Manager, Systems Engineer or similar role delivering technology products.
• Strong ability to convert complex customer and technical needs into concise requirements, prioritised backlogs and testable acceptance criteria.
• Experience working in Agile and Scrum product development environments, including scaled Agile frameworks such as SAFe or equivalent.
• Experience working with embedded firmware and customer-facing software; able to work effectively with technical teams on complex product dependencies.
• Excellent communication, stakeholder management and decision-making skills; able to influence across technical and commercial teams.
• Ability to work effectively in a remote and global cross functional team environment.
• Experience with physical access control readers, credential technologies, mobile access, electronic security, RFID, IoT devices or identity solutions.
• Working knowledge of Physical Access Control (PACS) components, interfaces and management tools.
• Experience with Jira for backlog and board management; familiarity with Confluence, Miro and Microsoft Teams.
• Experience supporting product launches, maintenance releases, service packs, customer escalations or field issue resolution.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. 

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made. 

If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact [email protected]. 

Immigration Sponsorship Not Available

Applicants for this position must be currently and legally authorized to reside and work in the hiring country.

HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

International relocation or remote work arrangements outside of the hiring country will not be considered.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal