Full-Time

Lead UX Designer

Updated on 3/14/2025

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Compensation Overview

$144k - $197.2kAnnually

+ Performance-based incentives + Cash bonuses + Long-term incentives

Senior, Expert

No H1B Sponsorship

McLean, VA, USA + 2 more

More locations: Richmond, VA, USA | New York, NY, USA

Candidates must be based in one of the specified locations (McLean, VA; New York, NY; Richmond, VA) as the role is not remote.

Category
Product & UX/UI Design
UI/UX & Design
Requirements
  • At least 8 years of experience with User Experience design
Responsibilities
  • Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
  • Translating complex ideas into understandable concepts that evolve and enhance the product experience
  • Engaging in portfolio prioritization to help set the strategy and product road map for the team
  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
  • Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
  • Championing prioritization of design centered product enhancements grounded in research and analysis
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset
  • Building and leading successful teams through career development by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships
  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Driving end-to-end product design by: Planning and leading research to understand customer needs and define opportunities through usability and empathy studies, Facilitate synthesis and knowledge mapping sessions, teaching research methodologies, Framing problems, defining insights, and designing new methodologies/practices to serve customer needs, Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes, Planning and facilitating workshops with internal and external stakeholders to align with business needs, Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines, Storytelling and presenting visual concepts to various stakeholders, Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Desired Qualifications
  • Experience designing for cross channel experiences
  • Experience working with a variety of business partners and delivering outcomes
  • Familiarity with design and prototyping tools, such as Sketch and/or Figma
  • Familiarity with working in an established design system
  • Experience managing a cross-functional team
  • Experience mentoring other designers to improve overall design craft

Capital One offers a range of financial services, including credit cards, savings accounts, car loans, and business checking accounts, primarily in the United States. The company focuses on user-friendly banking solutions with no fees or minimums for checking accounts, making it easier for customers to manage their money. Capital One stands out from competitors through its commitment to financial inclusion and literacy, partnering with organizations to provide educational resources. The goal is to make banking more accessible and straightforward for everyone.

Company Size

10,001+

Company Stage

IPO

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven solutions like Chat Concierge improve customer experience and operational efficiency.
  • The Lifestyle Collection increases customer engagement and loyalty in the travel sector.
  • Acquisition of Discover diversifies offerings and potentially expands market share.

What critics are saying

  • Class-action lawsuit challenges Capital One's affiliate marketing practices, risking financial repercussions.
  • AI-powered Chat Concierge may face data privacy and customer trust issues.
  • Acquisition of Discover may encounter regulatory scrutiny and integration challenges.

What makes Capital One unique

  • Capital One leverages AI to enhance customer service with its Chat Concierge.
  • The Lifestyle Collection targets a broader travel market with curated property benefits.
  • Capital One's acquisition of Discover aims to expand market share and financial offerings.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Company News

MarketBeat
Feb 27th, 2025
Wealthstream Advisors Inc. Invests $287,000 in Capital One Financial Co. (NYSE:COF)

Wealthstream Advisors Inc. invests $287,000 in Capital One Financial Co. (NYSE:COF).

First Class Travel Now
Feb 26th, 2025
Capital One's new transfer bonus to JetBlue

But now, Capital One has launched a transfer bonus that can give you an extra 5,000 TrueBlue points upon your first transfer.

Business Wire
Feb 25th, 2025
Corpay® Upsizes Credit Facility by $750 million

Corpay, Inc. (NYSE: CPAY), a global S&P 500 corporate payments company today announced that it successfully closed on an amendment to its Term Loa

AwardWallet
Feb 22nd, 2025
Capital One Lifestyle Collection: Score Bonus Miles and Hotel Perks Without Elite Status

Later, Capital One introduced the Lifestyle Collection, a curated list of properties that offers select benefits to a broader range of travelers - though with fewer perks than the Premier Collection.

Auto Success
Feb 18th, 2025
Capital One Launches AI-Powered Assistant

Capital One has unveiled Chat Concierge, its first customer-facing agentic AI tool designed to streamline and enhance the car-buying process for both consumers and dealers.