Starting Rate: $24.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.

Responsibilities:

Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.

Account Representative Duties:

Opens deposit accounts
Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
Closes loans for customers for applicable business lines (i.e. consumer lending)
Ability to process ATM, ITM, TCR and ICOM
Makes referrals to other bank business lines and third-party partners
Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
Responsible for operational compliance and adherence to policy
Handles daily account maintenance and other service issues as necessary

Teller Duties:

Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
Cash checks for customers and non-customers according to bank policy.
Process and properly record the sale of monetary instruments (i.e. official bank checks).
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
Process foreign currency purchases and sales.
Process various types of loan payments and credit card cash advances.
Relative to all duties, must adhere to all bank policies and procedures.

Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one opposed to the other.

Problem Solving and Decision Making:

Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from the immediate branch supervisor.

Qualifications:

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
Individual should be an outgoing self-starter and be technically literate.
Basic business acumen and professionalism is a must.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn details about the products and services offered by the bank.
High School diploma or equivalent
2-4 years of sales experience in a retail, financial services or hospitality environment preferred

Working Conditions:

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle. The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). The employees in this role frequently will be required to travel to other company locations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

About the company

Eastern Bank provides consumer, small business, and commercial banking services in the Greater Boston area, including Innovation Banking and cash-management offerings. It uses a relationship-based lending approach that weighs both quantitative data and qualitative factors, with digital online and mobile banking and a Business Services Team to support complex needs. The bank differentiates itself through a large regional network of 109 branches in New England, a focus on specialized services, and robust digital tools for businesses. Its goal is to help individuals and businesses manage finances effectively and grow by delivering a full range of banking and financial services.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Boston, Massachusetts

Founded

1818

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Simplify's Take

What believers are saying

Second-quarter 2026 revenue hit $309.5 million; operating EPS reached $0.49 on July 23.
Wealth assets reached $11.5 billion in Q2 2026, lifting fee income and cross-sell.
Management is buying back stock and raised dividends, signaling excess capital and confidence in merger synergies.

What critics are saying

HoldCo Asset Management attacked Eastern in 2025; sale pressure returns if growth slows in 2026.
HarborOne integration still carries merger costs; another conversion stumble would hit deposits and efficiency.
Commercial real estate and C&I credit losses can rise quickly; a sharp spike threatens independence.

What makes Eastern Bank unique

Greater Boston scale with 120+ branches after HarborOne closed in November 2025.
Relationship-based commercial lending pairs banking, wealth management, and cash management for New England clients.
Eastern Bank Foundation and civic brand deepen local loyalty across Massachusetts, New Hampshire, and Rhode Island.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

6 month growth

13%

1 year growth

12%

2 year growth

12%

AD HOC NEWS

Oct 17th, 2026

TD Cowen cuts target for Eastern Bankshares stock to USD 25.00.

TD Cowen cuts target for Eastern Bankshares stock to USD 25.00. Published on 10/17/2026 at 18:35 | Editorial responsibility: Rafael Müller, Editor-in-Chief AD HOC NEWS Second-quarter 2026 net income was USD 105.20 million. Eastern Bankshares stock stood at USD 21.31 on October 16, 2026, up 0.80 percent on Nasdaq. Target and earnings timetable. * TD Cowen lowered its Eastern Bankshares target from USD 26.00 to USD 25.00 on October 5, 2026. * Eastern Bankshares recorded USD 105.20 million in net income in the second quarter of 2026. * Eastern Bankshares stock stood at USD 21.31 on Nasdaq on October 16, 2026 at 4:00 p.m. ET, up 0.80 percent against its previous close. * Eastern Bankshares plans to release third-quarter 2026 results after the market close on October 22, 2026. TD Cowen lowered its price target for Eastern Bankshares from USD 26.00 to USD 25.00 on October 5, 2026, while keeping a Buy rating, according to MarketBeat. The revised target stood 17.32 percent above the USD 21.31 Nasdaq price. Eastern Bankshares stock was last at USD 21.31 on October 16, 2026 at 4:00 p.m. ET, up 0.80 percent versus its previous Nasdaq close. Discover more Check Loan Rates Net income reached USD 105.20 million. Eastern Bankshares reported USD 105.20 million in net income for the second quarter of 2026, according to Yahoo Finance. The same period produced earnings of USD 0.49 per share, compared with a USD 0.46 consensus estimate. That USD 0.03 difference is the clearest quantified comparison behind the bank's latest earnings picture. Price position after October 16. The Nasdaq price sat within a USD 16.61 to USD 23.78 52-week range on October 16, 2026. At USD 21.31, the stock was 10.39 percent below its 52-week high and 28.36 percent above its 52-week low. The latest quoted volume was 3,917,385 shares against an average of 2,417,182. Valuation and October 22 results. Eastern Bankshares had a market capitalization of USD 4.9 billion and a price-to-earnings ratio of 12.11 on October 16, 2026. Its next scheduled event is the release of third-quarter 2026 results after the market close on October 22, 2026, as announced by Eastern Bankshares. Comparison with peers. Eastern Bankshares (Nasdaq, USD): up 0.80 percent, P/E 12.11, market capitalization USD 4.9 billion Independent Bank Corp. (Nasdaq, USD): up 3.63 percent, P/E 11.83, market capitalization USD 3.8 billion Citizens Financial Group (NYSE, USD): minus 0.11 percent, P/E 12.77, market capitalization USD 26.7 billion Stock context for investors. The target reduction leaves TD Cowen's USD 25.00 objective above the latest Nasdaq price, while the upcoming October 22 release provides the next scheduled test for earnings and valuation. Eastern Bankshares market facts. * Company: Eastern Bankshares, Inc. * ISIN: US27627N1054 * Ticker: EBC * Primary exchange: Nasdaq * Price on Nasdaq (as of October 16, 2026, 4:00 p.m. ET): USD 21.31 * Change versus previous Nasdaq close: plus 0.80 percent * 52-week range: USD 16.61-23.78 (as of October 16, 2026) * Market capitalization: USD 4.9 billion (as of October 16, 2026) * Sector / Industry: Financial Services / Regional Banks Sponsored Ad Discover more Open Bank Account Invest in Stocks Track Stock Market Eastern Bankshares stock: new analysis - 24 October. Fresh Eastern Bankshares information released. What's the impact for investors? Our latest independent report examines recent figures and market trends. Disclaimer regarding our articles: This is not investment advice, nor is it a recommendation to buy or sell. Information regarding prices, companies, and markets is provided without guarantee; changes may occur at any time. Stock market transactions can result in significant losses. Our articles are created and reviewed, in whole or in part, automatically with the assistance of AI. en | US27627N1054 | EBC | boerse | 70348376 | bgmi

ITEMLIVE

Oct 13th, 2026

Eastern Bank named 2026 Large Organization Honoree.

Eastern Bank named 2026 Large Organization Honoree. For the Item BOSTON - As part of its National Disability Employment Awareness Month Celebration, the Massachusetts Permanent Commission on the Status of Persons with Disabilities has named Eastern Bank its 2026 Large Organization Honoree. "At Eastern, disability inclusion and belonging start with something simple: knowing our colleagues and understanding how they can prosper at work," said Kathy Henry, executive vice president, general counsel, and chief human resources officer of Eastern Bank. "It is part of how we attract and retain great people, and it contributes meaningfully to how we make an impact in serving our customers and communities across Massachusetts and beyond. Being named the Massachusetts Permanent Commission on the Status of Persons with Disabilities' 2026 Large Organization Honoree is a meaningful honor for our colleagues, especially the members of our Diverse Abilities Employee Resource Group who help shape our culture and workplace. We thank them for their leadership and the Commission for this recognition." Eastern Bank, Greater Boston's leading local bank, recognizes the importance of belonging in the workplace and is committed to building a workplace where every colleague has the opportunity to contribute fully and grow their career. Eastern's employee benefits are designed to be inclusive, accessible and reflective of a range of both employee and caregiver needs and experiences. The Diverse Abilities Group, the company's employee-led, executive-sponsored Employee Resource Group, champions disability inclusion through education, awareness, engagement and advocacy, cultivating a workplace where employees, caregivers and allies feel valued and supported. In recognition of Eastern's continued commitment to supporting employment for people with disabilities, it was additionally named in 2026, a World's Top Disability Inclusive Business on the Disability Index for three consecutive years

Providence Business News

Sep 22nd, 2026

Eastern Bank Foundation honors former Mass. Gov. Deval Patrick.

Eastern Bank Foundation honors former Mass. Gov. Deval Patrick. 09/21/2026 PROVIDENCE - Eastern Bank Foundation honored former Mass. Gov. Deval Patrick with its 2026 Social Justice Award at its annual Celebration of Social Justice on Sept. 14. The foundation, which is the charitable arm of Boston-based Eastern Bank, also presented its inaugural Nancy Huntington Stager Collaborative Impact Award to Cambridge nonprofit Just A Start and its Rindge Commons partners. For Rhode Island manufacturers, ISO 9001 has been much more than a certificate on the... The award recognizes collaborative efforts to expand economic mobility through affordable housing, workforce development and early childhood education. Patrick served as Massachusetts governor from 2007 to 2015 and previously served as assistant attorney general for civil rights under President Bill Clinton. He is now a senior partner at Vistria Group and a Hauser Leader at Harvard University's Center for Public Leadership. - Advertisement - "Deval Patrick's career-long dedication to civil rights leadership speaks for itself," Eastern Bank Foundation CEO and President Turahn Dorsey said in a statement. The event comes as Eastern Bank parent Eastern Bankshares Inc. continues its expansion into Rhode Island following its acquisition of HarborOne Bancorp. Eastern Bankshares completed the acquisition in November 2025, adding about $4.5 billion in loans and $4.3 billion in deposits and expanding its Eastern Bank branch network into Rhode Island. The combined bank now has more than 120 banking locations across eastern Massachusetts, southern and coastal New Hampshire, and Rhode Island. Matthew McNulty is a PBN staff writer. He can be reached at [email protected] or on X at @MattMcNultyNYC.

Wicked Local

Sep 18th, 2026

Plymouth Coalition for the Homeless taps banker for public service award.

Plymouth Coalition for the Homeless taps banker for public service award. Beth McDermott Wicked Local Sept. 18, 2026, 5:47 a.m. ET The Plymouth Area Coalition for the Homeless will hold its Annual Luncheon & Phyllis Hughes Award at noon on Wednesday, Sept. 30, at East Bay Grille. At that tine, Laurie Caraher, vice president and branch manager of Eastern Bank's Plymouth branch, will receive the Phyllis Hughes Award for Public Service, according to a community announcement.

Yahoo Finance

Sep 17th, 2026

Alexander E. Anderson joins Cambridge Trust Private Banking as senior vice president

Alexander E. Anderson has joined Cambridge Trust Private Banking, a Division of Eastern Bank, as Senior Vice President and Private Banker. Anderson brings over 15 years of experience in business development, strategic advisory services and family office management, serving high-net-worth individuals and institutional investors. Anderson previously founded and led Impact Strategic Partners and AEA Capital Partners, both advisory firms focused on investment management and strategic consulting. He also advised ultra high-net-worth family offices on investment management and estate planning. Anderson studied at Pepperdine University and Harvard Business School's Owner/President Management Programme. Kerri Mooney, Executive Vice President of Private Banking for Eastern Bank, said Anderson's experience and relationship-focused approach will enhance the team's ability to deliver personalised financial solutions to clients.

Eastern Bank

Regional Service Associate

About the job