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Wellstar

Integrated health system delivering comprehensive care

Lab Support Svcs Specialist - Lagrange, GA

Diagnostics & Laboratory ProfessionalsUpdated on Nov 11
Full-timeLaGrange, GA, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED diploma from an accredited program is required.
  • Experience in phlebotomy and/or specimen processing in an outpatient or hospital laboratory environment is preferred.
  • Strong written and verbal communication, customer service, multitasking, organizational skills, professionalism, attention to detail, and a team-oriented approach are required.
  • Data entry skills, typing at 40 words per minute, and working knowledge of computers are required.
  • Basic Life Support certification is required; BLS Instructor and BLS Provisional certifications are listed as required.
  • Phlebotomy certification from a national organization is preferred.

Responsibilities

  • Perform technical and non-technical duties within laboratory service areas on the hospital campus under the supervision of the Laboratory Manager or designee.
  • Enter orders in HIS/LIS, work across computer systems, and use critical thinking and laboratory knowledge to resolve patient orders and irretrievable samples.
  • Report and troubleshoot HIS/LIS, printer, and fax malfunctions.
  • Organize specimen intake during downtime scenarios and support recovery afterward.
  • Assist with inventory control and maintain organized laboratory storage areas.
  • Restock consumables in phlebotomy, clerical, storage, and laboratory areas.
  • Perform quality assurance checks on refrigerators and freezers as required.
  • Communicate courteously with outpatients, visitors, and hospital personnel; maintain patient privacy and confidentiality; receive and route incoming calls; resolve or refer complaints; and provide test results to patient care providers by printed report, fax, or verbal communication.
  • Maintain organized files for physician orders and reference laboratory and other laboratory reports as needed.
  • Make follow-up calls about problem specimens and recollections, and perform call-backs for critical and notification values.
  • Check incoming specimens for sufficient quality and quantity; notify the registered nurse and document unacceptable specimens in the LIS before canceling them.
  • Centrifuge, decant, or split specimens as needed, combine orders as needed, deliver specimens to testing areas promptly, and pull samples for laboratory pending lists.
  • Measure and aliquot 24-hour urine samples and enter required information in the LIS.
  • Prepare specimens for transport to reference laboratories using tracking and pending logs.
  • Check outpatient, physician, drop-off, and Home Health orders for accuracy in HIS/LIS and resolve discrepancies by correcting orders as needed.
  • Resolve insurance and billing problems noted with PAS or Outreach staff.
  • Process microbiology specimens, including plating, preparation, and preparation of Gram stains.
  • Prepare and maintain phlebotomy supplies and perform phlebotomy in accordance with patient identification, confidentiality, safety, and infection-control guidelines, including appropriate PPE use, sharps disposal, and handwashing.
  • Collect quality venous and capillary blood specimens at a minimum rate of 10 venipunctures per hour.
  • Review collection lists to reduce duplicate collections, cancel duplicate orders, combine orders that may be collected together under laboratory guidelines or with registered-nurse approval, and question repetitive or unusual orders.
  • Verify patient identity using two identifiers before blood collection and inform nursing of missing or incorrect armbands.
  • Follow Blood Culture and Blood Bank specimen collection and handling procedures.
  • Ensure the patient is left in a secure position, the tourniquet is removed, and the puncture wound has clotted before leaving.
  • Deliver specimens to the Laboratory within the specified timeframe and resolve unreceived specimen pending logs in the LIS, pulling acceptable samples when possible.
  • Assist with orientation and training of new employees as assigned; check Sunquest email daily; complete assigned training and competency testing on time; attend at least 80% of staff meetings and read all posted meeting minutes.
  • Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.

Desired Qualifications

  • Experience in phlebotomy and/or specimen processing in an outpatient or hospital laboratory environment.
  • Phlebotomy certification from a national organization.

About the Company

Wellstar

Integrated health system delivering comprehensive care

Wellstar Health System provides medical care across Georgia through hospitals, clinics, outpatient centers, a pediatric center, nursing centers, hospice and home care services. It delivers care via an integrated network that combines primary and specialty medicine, supported by a large Emergency Department and multiple trauma centers, with patients accessing services through inpatient facilities, outpatient centers, and home-based care. The organization differentiates itself through its inclusive culture, recognized workplace awards, and the scale and coordination of its trauma centers and emergency services in Georgia. Its goal is to improve the health and well-being of everyone served by delivering compassionate care, pursuing excellence, and transforming how healthcare is delivered.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
1997

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