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Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics
Consulting
Enterprise Software
AI & Machine Learning

Compensation Overview

$75k - $146kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation

Senior, Expert

California, USA + 1 more

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
HTML/CSS
Requirements
  • 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering
  • Strong skills in project management, client management, and technical call center
  • Call Center industry experience
  • TCP/IP Networking knowledge
  • Strong practical understanding of VoIP applications and its principles
  • Proficient with WAN applications
  • Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
  • Well-versed in Salesforce CRM
  • Ability to interpret HTML / XML related web posting
  • Outstanding customer verbal and written communication skills
  • Excellent time management skills including managing multiple client implementations and sales activities simultaneously
  • Must be an entrepreneurial, self-starter
  • Willingness to travel
  • B.A./B.S. or equivalent experience
Responsibilities
  • Manage Enterprise Clients that have purchased Five9's Premium Support offering
  • Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization
  • Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
  • Partner with Customers to optimize the Five9 call center software solution
  • Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
  • Develop materials in-line with the specific sales and/or services opportunity requirements

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company aims to enhance customer service operations while ensuring high standards of security and data protection. With a global presence, particularly in Southeast Asia, Five9 focuses on delivering scalable solutions that cater to various industries.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

11%

2 year growth

22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.