Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$75k - $146kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Senior, Expert

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Hybrid for candidates within 50 miles of San Ramon, requiring 3 days a week in-office.

Category
Customer Success Management
Sales & Account Management
Required Skills
TCP/IP
Salesforce
HTML/CSS
Requirements
  • 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering
  • Strong skills in project management, client management, and technical call center
  • Call Center industry experience
  • TCP/IP Networking knowledge
  • Strong practical understanding of VoIP applications and its principles
  • Proficient with WAN applications
  • Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
  • Well-versed in Salesforce CRM
  • Ability to interpret HTML / XML related web posting
  • Outstanding customer verbal and written communication skills
  • Excellent time management skills including managing multiple client implementations and sales activities simultaneously
  • Must be an entrepreneurial, self-starter
  • Willingness to travel
  • B.A./B.S. or equivalent experience
Responsibilities
  • Manage Enterprise Clients that have purchased Five9's Premium Support offering
  • Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization
  • Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
  • Partner with Customers to optimize the Five9 call center software solution
  • Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
  • Develop materials in-line with the specific sales and/or services opportunity requirements

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company's goal is to enhance customer service operations while ensuring high standards of security and reliability in its services.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Microsoft Teams enhances Five9's appeal to enterprise clients using Microsoft products.
  • Winning the 2024 Aragon Research Innovation Award highlights Five9's leadership in AI solutions.
  • Being named a top IT workplace in 2025 helps attract top tech talent.

What critics are saying

  • Class action lawsuit for securities fraud may damage Five9's reputation and investor confidence.
  • Increased competition from partners like outboundIQ could reduce Five9's market share.
  • Integration with Microsoft Teams may face technical challenges affecting its success.

What makes Five9 unique

  • Five9 offers advanced call routing and predictive dialing for efficient communication management.
  • The company provides a subscription-based model with no long-term contracts, enhancing flexibility.
  • Five9's global presence, including Southeast Asia, strengthens its market position.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Paid Vacation

Paid Sick Leave

Parental Leave

Employee Stock Purchase Plan

Employee Discounts