Full-Time

Technical Account Manager

Posted on 8/19/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Compensation Overview

$75k - $146k/yr

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Senior, Expert

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Candidates residing within 50 miles of the San Ramon office must work in a hybrid model, requiring 3 days a week in-office.

Category
Customer Success
Sales & Account Management
Required Skills
TCP/IP
Salesforce
HTML/CSS
Requirements
  • 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering
  • Strong skills in project management, client management, and technical call center
  • Call Center industry experience
  • TCP/IP Networking knowledge
  • Strong practical understanding of VoIP applications and its principles
  • Proficient with WAN applications
  • Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
  • Well-versed in Salesforce CRM
  • Ability to interpret HTML / XML related web posting
  • Outstanding customer verbal and written communication skills
  • Excellent time management skills including managing multiple client implementations and sales activities simultaneously
  • Must be an entrepreneurial, self-starter
  • Willingness to travel
  • B.A./B.S. or equivalent experience
Responsibilities
  • Manage Enterprise Clients that have purchased Five9's Premium Support offering
  • Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization
  • Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
  • Partner with Customers to optimize the Five9 call center software solution
  • Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
  • Develop materials in-line with the specific sales and/or services opportunity requirements
Desired Qualifications
  • Strong understanding of PC and its operating systems, primarily Windows and Linux
  • Experience with SaaS model and applications
  • Development experience

Five9 provides cloud-based contact center solutions for businesses of all sizes, from small enterprises to large corporations. Its main products include tools for advanced call routing, predictive dialing, Interactive Voice Response (IVR) self-service, and detailed reporting. These tools enable businesses to efficiently manage both incoming and outgoing communications, enhancing customer interactions. Five9 operates on a subscription model, allowing clients to pay monthly or annually for access to its software without long-term contracts, making it a flexible option for companies seeking scalable solutions. Unlike many competitors, Five9 emphasizes security and data protection, ensuring its services meet high reliability standards. The company's goal is to improve customer service operations for its clients across various industries, including sales, marketing, healthcare, and outsourcing.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Ramon, California

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Five9's AI Agents won the 2025 Artificial Intelligence Excellence Awards, boosting credibility.
  • The partnership with Agentforce enhances Five9's industry-specific AI solutions, increasing adoption.
  • Spotlight for AI Insights expands Five9's analytics capabilities, offering deeper customer interaction insights.

What critics are saying

  • A class action lawsuit for alleged securities fraud could damage Five9's reputation.
  • Integration challenges may arise with industry-specific AI agents not meeting specific needs.
  • Competition in AI solutions for Google Cloud could impact Five9's market share.

What makes Five9 unique

  • Five9 offers industry-specific AI agents, enhancing tailored solutions for diverse sectors.
  • The company provides a comprehensive suite of tools for efficient call center operations.
  • Five9's subscription model offers flexibility with no long-term contracts, appealing to businesses.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Paid Vacation

Paid Sick Leave

Parental Leave

Employee Stock Purchase Plan

Employee Discounts

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

1%
Business Wire
Mar 25th, 2025
Five9 AI Agents Honored as a Winner in the 2025 Artificial Intelligence Excellence Awards

Five9 GenAI Studio also honored as a finalist for AI innovation in CX

Stock Titan
Mar 25th, 2025
Five9 AI Agents Honored as a Winner in the 2025 Artificial Intelligence Excellence Awards

SAN RAMON, Calif.-(BUSINESS WIRE)- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, is proud to announce that Five9 AI Agents has been named a winner for Innovative AI Products in the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group.

CIO First
Mar 18th, 2025
Five9 Introduces Spotlight for AI Insights and Expands Reporting & Analytics Suite

Five9, provider of the Intelligent CX Platform, announced Spotlight for Five9 AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, and unlock the full potential of their customer interaction data.

TipRanks
Mar 11th, 2025
Five9 Appoints Andy Dignan as New President

Five9 appointed Andy Dignan as President on March 10, 2025.

AI Customer Digest
Feb 24th, 2025
Five9 Partners with Agentforce to Introduce Industry-Specific AI Agents to CCaaS

Five9 partners with Agentforce to introduce industry-specific AI agents to CCaaS.

INACTIVE